Customer Support Jobs in Dubai 2022 | Zurich Insurance

Zurich Insurance

Customer Support Jobs in Dubai 2022 | Zurich Insurance

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Hiring OrganizationZurich Insurance
Job LocationDubai, United Arab Emirates
Date PostedJuly/27/2022
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

Customer Support Jobs in Dubai 2022 | Zurich Insurance

Zurich

List Of Vacant Positions (Newly Updated)

JOB TITLELOCATION
Customer SupportDubai, United Arab Emirates

Responsibilities:

  • Manage relationships with corporate customers, their decision makers and plan administrators
  • Understand scheme specific requirements working with scheme administrators and EBC’s were relevant and contribute to the development of appropriate service delivery mechanism
  • Achieve service levels, productivity, efficiency, and quality targets
  • Resolve queries for customers focusing on right first time
  • Manage and resolve complaints with a focus to achieve customer focused outcomes .

Requirements:

  • Experience in the financial services industry in a similar role within a customer service environment.
  • Experience in employee benefits or a good understanding of employee benefits in the region will be an added advantage
  • Excellent verbal and written communication skills and a demonstrable passion for customer service
  • Excellent knowledge of office packages such as Word, PowerPoint and Excel
  • Knowledge of Business intelligence tools such as PowerBi, Tablaeu or Think-cell will be an added advantage
  • Knowledge of automation tools such as Power Automate, Power Apps or others will be an added advantage.

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