Pyypl
Customer Support Specialist (English – Arabic) | Pyypl – it’s your money.
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Hiring Organization | Pyypl |
Job Location | Dubai, United Arab Emirates |
Date Posted | May/30/2022 |
Base Salary | AED |
Employment Type | Full Time |
Valid Until | N/A |
Customer Support Specialist (English – Arabic) | Pyypl – it’s your money.
List Of Vacant Positions (Newly Updated)
JOB TITLE | LOCATION | |
---|---|---|
Customer Support Specialist | Dubai, United Arab Emirates |
What You’ll Be Doing
- Handle inbound customer complaints and ensure that queries and issues are answered and resolved in a timely manner through all dedicated channels
- Track and maintain customer interactions, transactions, comments, and complaints
- Highlight customer issues that require escalation
- Work in cross-functional teams to provide feedback and help improve customer experience
- Demonstrate a passion for service and always deliver remarkable customer experience
- Embody positivity and a solution-oriented approach towards customers
- Achieve customer experience KPI’s – SLA’s, CSAT etc.
What You’ll Need To Succeed
- Should be a Bachelor’s Graduate from a reputed University in Business Administration / Marketing (preferable)
- At least 3+ years of experience as a Customer Experience Specialist
- Responsible and reliable candidate with strong organizational and time-management skills and a sense of initiative
- Excellent oral and written communication skills in English and Arabic.
- Demonstrates experience with CRM systems
- Goal-oriented team player who works well independently and in team environments to solve problems
- Excellent attitude towards clients, customers, and most importantly peers