Director Of Customer Experience Jobs In Toronto, ON | Kitco Metals Inc.
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Kitco Metals Inc.
Director Of Customer Experience Jobs In Toronto, ON | Kitco Metals Inc.
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Hiring Organization | Kitco Metals Inc. |
Job Location | Toronto, ON |
Date Posted | Aug/29/2022 |
Base Salary | CND |
Employment Type | Full Time |
Valid Until | N/A |
Director Of Customer Experience Jobs In Toronto, ON | Kitco Metals Inc.
List Of Vacant Positions (Newly Updated)
JOB TITLE | LOCATION |
---|---|
Director Of Customer Experience | Toronto, ON |
Job Responsibilities:
- Development, management and continuous improvement of the customer experience framework, strategizing the consumer process and journey at all touchpoints
- Generate and implement new ideas to create more engaged customers
- Continuous improvement, oversight and implementation of the UI/UX components of our online store and other digital assets.
- Evaluate and analyze the departmental work process to spot opportunities to improve workflow
- Responsible for our training programs to ensure that our policy, procedures, and product details are accurately communicated to our trainees.
- Ensure that our policy, procedures, and product details are always accurately communicated to our customers
- Establish excellence at all customer touchpoints including online store, email communications, packaging, chat and phone communications, and all other forms of communications
- Develop groundbreaking initiatives to create a unique customer experience
- Create and monitor KPIs related to customer experience
- Analyze and implement new programs, tools, and resources to better deliver exceptional customer service
- Head the development of both online and offline customer experience projects and collaborate with business owners to create a smooth user experience.
- Manage, implement and push the boundaries of new technology to enhance and ease the customer experience
- Manage the Customer Experience team to ensure excellent customer service is provided at all levels
- Overseeing the following
- Supervise the activities of the call center and customer experience team to ensure their interaction with customers meets our high standards
- Recruiting, mentoring, and developing customer experience associates and nurture an environment where they can excel through encouragement and empowerment
- Maintaining lasting relationships with customers.
- Reviewing and responding to all customer complaints
- Identifying and addressing staff training and coaching needs
Job Requirements:
- University Degree in Marketing or Management.
- 5+ Years in a leadership Customer Experience role.
- Extensive experience of leading front end customer service teams.
- Proven management experience at a senior strategic level role.
- Ability to recognize compelling copy and effective graphic design.
- Experience in working with digital marketing teams.
- Strong technical skills. Must be up to date on new CRMs and awareness of different technologies related to the customer experience.
- Ability to lead and inspire the team and develop them to grow.
- Previous experience with technical implementations from research to deployment.
Perks & Benefits:
When considering job perks and benefits, there are several common categories that many companies offer to attract and retain employees. Here’s a comprehensive list:
Health and Wellness
- Health Insurance: Medical, dental, and vision coverage.
- Mental Health Support: Access to counseling services, mental health days.
- Fitness Programs: Gym memberships, onsite fitness centers, or wellness programs.
- Health Screenings: Regular health check-ups and screenings.
- Ergonomic Support: Ergonomic workstations and equipment.
Financial Benefits
- Retirement Plans: 401(k) plans, pensions, or other retirement savings options with company matching.
- Bonuses: Performance-based bonuses, signing bonuses.
- Stock Options/Equity: Company shares or stock options.
- Tuition Reimbursement: Financial support for further education or certifications.
- Financial Planning Services: Access to financial advisors.
Work-Life Balance
- Paid Time Off (PTO): Vacation days, personal days, and holidays.
- Parental Leave: Maternity, paternity, and adoption leave.
- Flexible Working Hours: Flex time or flexible work schedules.
- Remote Work Options: Opportunities to work from home or remotely.
- Sabbatical: Extended leave for personal growth or study.
Career Development
- Training and Development: Workshops, courses, and training programs.
- Mentorship Programs: Pairing with more experienced colleagues for guidance.
- Career Pathing: Clear advancement opportunities and career path planning.
- Professional Memberships: Subscriptions to industry journals or memberships in professional organizations.
- Conference Attendance: Opportunities to attend industry conferences and events.
Office Perks
- Free Meals and Snacks: Complimentary breakfast, lunch, or snacks.
- Recreational Activities: Game rooms, nap rooms, or social spaces.
- Office Events: Team-building activities, parties, and outings.
- Onsite Services: Dry cleaning, car washes, or massage therapy.
- Pet-Friendly Office: Allowing pets in the workplace.
Additional Benefits
- Employee Discounts: Discounts on company products or services.
- Commuter Benefits: Subsidized transportation or parking.
- Volunteer Time Off: Paid time off for volunteering and community service.
- Diversity and Inclusion Programs: Initiatives to support a diverse and inclusive workplace.
- Relocation Assistance: Financial and logistical support for relocating employees.
Unique Perks
- Childcare Support: Onsite childcare or childcare subsidies.
- Loan Repayment Assistance: Help with student loan repayment.
- Tech Allowances: Stipends for home office equipment or personal tech.
- Travel Opportunities: Opportunities to travel for work or leisure.
- Wellness Retreats: Organized retreats focused on employee wellness.
These perks and benefits can significantly enhance job satisfaction and employee retention, contributing to a positive work environment and a motivated workforce.
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Disclaimer
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