dnatatravel
dnatatravel Careers | Resource Coordinator Jobs in Dubai
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| Hiring Organization | dnatatravel |
| Job Location | Dubai, United Arab Emirates |
| Date Posted | Jul/28/2022 |
| Base Salary | AED |
| Employment Type | Full Time |
| Valid Until | Aug/09/2022 |
dnatatravel Careers | Resource Coordinator Jobs in Dubai
List Of Vacant Positions (Newly Updated)
| JOB TITLE | LOCATION |
|---|---|
| Resource Coordinator | Dubai, United Arab Emirates |
Job Responsibilities:
- Produce call, email and other multimedia contact volume statistics and forecasts for all departments within Commercial Contact Centers based on historical data using Emirates Group and contact centre strategy information.
- Coordinate with NPSD and all local management teams across the network in order to prepare reports to investigate specific business areas and trends.
- Develop future resource budgets across the Commercial Retail and Contact Centers based on historical events, forecasts and medium/long term trends.
- Recommend opportunities to Mission Control Team and all Contact Centre Managers for customer self-service enhancements and opportunities within the IVR so as to reduce calls to agents.
Job Requirements:
- Degree or Honours (12+3 or equivalent)
- Minimum 4 – 5 years resource planning experience preferably within a contact center.
- Working knowledge of contact centre procedures and methodology.
- Strong analytical ability and diagnostic and problem solving skills.