Organization: Dr Ziauddin Hospital

JOIN US WE’RE HIRING Front Office Manager

LOCATION: DR. ZIAUDDIN HOSPITAL, NORTH NAZIMABAD, HEAD OFFICE, KARACHI.

JOB SUMMARY:

The Front Office Manager will be responsible for leading and improving front office operations to provide an excellent patient experience. This role is not limited to day-to-day oversight but also includes improving systems, enhancing service quality, training staff, And also focuses on introducing best practices so that the department can grow and conform to international health service standards.

JOB RESPONSIBILITIES:

• Front desk, organizing psychological services and improving the way
• Developing new solutions to reduce service interruptions and streamline patient flow
• Ensuring high quality customer service at every point of the front office

   

• Resolving complaints in a professional manner

   

• Monitor patient feedback and use it to improve service

   

• Develop and plan for succession of high-potential team members

   

• Improve coordination with clinical and administrative departments

   

• Standardize registration, appointment, billing, and information desk processes

   

• Accurate data capture and reporting for Pakistan

   

• Prepare and submit weekly, monthly and annual reports for front office

   

• Help improve Hospital Information Systems (HIS)

   

• Participate in service excellence and Rongki Party in the hospital

   

• Implementing new strategies and practices to improve patient outcomes

KNOWLEDGE & COMPETENCES:

• Strong leadership and team development skills.

   

• Excellent communication and conflict resolution skills

   

• Operating systems and service design in processes

   

• High quality in patient care and service

   

• Ability to implement systems, SOPs, and performance frameworks

   

• Strong analytical and reporting skills

   

• Proficient in Excel and MS Office

REQUIREMENTS:

• Academic Qualification: Master’s degree in Hospital Administration, Business Administration, or a related field (required).
• Working Experience: 8–10 years of experience in front office / patient services within a healthcare or service industry, At least 3 years in a managerial or leadership role.

LAST DATE FOR SUBMISSION IS 20 FEB, 2026

If your profile matches the above criteria, please share your resume and ensure to mark the position applied for in the subject line. Only short-listed candidates will be contacted. Dr. Ziauddin Hospital is an equal opportunity employer.

SEND YOUR RESUME TO:Talentacquisition.zhn@zu.edu.pk

Dr Ziauddin Hospital Jobs Front Office Manager