Four Points
F&B Voyager – French Speaker Jobs In Dubai | Four Points
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Hiring Organization | Four Points |
Job Location | Dubai, United Arab Emirates |
Date Posted | Nov/17/2022 |
Base Salary | AED |
Employment Type | Full Time |
Valid Until | N/A |
F&B Voyager – French Speaker Jobs In Dubai | Four Points
List Of Vacant Positions (Newly Updated)
JOB TITLE | LOCATION |
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F&B Voyager – French Speaker Jobs | Dubai, United Arab Emirates |
Responsibilities:
- Assist other employees to ensure proper coverage and prompt guest service.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
- Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response) to resolve issues, delight, and build trust.
- Thank guests with genuine appreciation and provide a fond farewell.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.
- Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
- Assist your and other departments when needed to ensure optimum service to guests.
- Document any and all guest and employee incidents/accidents for management follow up.
- Inspect storage areas for organization, use of FIFO, and cleanliness and rectify any deficiencies.
- Notify management of maintenance repairs issues.
- Complete work orders for maintenance repairs and submit to Engineering or contact Engineering directly for urgent repairs.
- Follow property key policies, including checking out and returning keys to appropriate departments.
- Complete scheduled inventories (e.g., opening inventory) of supplies, food, and liquor to check stock and requisition necessary supplies.
- Monitor dining rooms for seating availability, service, safety, and well-being of guests.
- Communicate information to manager/supervisor by documenting pertinent information in appropriate department logbook.
Requirements:
- Speak to guests and co-workers using clear, appropriate and professional language.
- Provide assistance to coworkers, ensuring they understand their tasks.
- Talk with and listen to other employees to effectively exchange information.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the callers’ name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
- Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
- Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
- Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
- Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
- Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards).
- Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
- Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
- Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
- Listen to hourly employees’ suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
- Coordinate tasks and work with other departments to ensure that the department runs efficiently.
- Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance around guest and employee satisfaction scores.
- Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).
- Collaborate with management to formally recognize hourly employees’ performance contributions.
- Serve as hourly employees’ first point of contact as part of the Guarantee of Fair Treatment/Open Door Policy process.
- Ensure staff is working together as a team to ensure optimum service to guests.
- Communicate with guests, other employees, or departments to ensure guest needs are met.
- Inspect grooming and attire of staff and rectify any deficiencies