F&B Voyager – French Speaker Jobs In Dubai | Four Points

Four Points

F&B Voyager – French Speaker Jobs In Dubai | Four Points

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Hiring OrganizationFour Points
Job LocationDubai, United Arab Emirates
Date PostedNov/17/2022
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

F&B Voyager – French Speaker Jobs In Dubai | Four Points

17 5

List Of Vacant Positions (Newly Updated)

JOB TITLELOCATION
F&B Voyager – French Speaker JobsDubai, United Arab Emirates

Responsibilities:

  • Assist other employees to ensure proper coverage and prompt guest service.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
  • Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response) to resolve issues, delight, and build trust.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
  • Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.
  • Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
  • Assist your and other departments when needed to ensure optimum service to guests.
  • Document any and all guest and employee incidents/accidents for management follow up.
  • Inspect storage areas for organization, use of FIFO, and cleanliness and rectify any deficiencies.
  • Notify management of maintenance repairs issues.
  • Complete work orders for maintenance repairs and submit to Engineering or contact Engineering directly for urgent repairs.
  • Follow property key policies, including checking out and returning keys to appropriate departments.
  • Complete scheduled inventories (e.g., opening inventory) of supplies, food, and liquor to check stock and requisition necessary supplies.
  • Monitor dining rooms for seating availability, service, safety, and well-being of guests.
  • Communicate information to manager/supervisor by documenting pertinent information in appropriate department logbook.

Requirements:

  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Provide assistance to coworkers, ensuring they understand their tasks.
  • Talk with and listen to other employees to effectively exchange information.
  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the callers’ name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
  • Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
  • Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
  • Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
  • Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
  • Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards).
  • Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
  • Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
  • Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
  • Listen to hourly employees’ suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
  • Coordinate tasks and work with other departments to ensure that the department runs efficiently.
  • Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance around guest and employee satisfaction scores.
  • Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).
  • Collaborate with management to formally recognize hourly employees’ performance contributions.
  • Serve as hourly employees’ first point of contact as part of the Guarantee of Fair Treatment/Open Door Policy process.
  • Ensure staff is working together as a team to ensure optimum service to guests.
  • Communicate with guests, other employees, or departments to ensure guest needs are met.
  • Inspect grooming and attire of staff and rectify any deficiencies

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