Front Desk Agent – UAE National Jobs In Dubai 2022 | Rotana Hotel

Rotana Hotel

Front Desk Agent – UAE National Jobs In Dubai 2022 | Rotana Hotel

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Hiring OrganizationRotana Hotel
Job LocationDubai, United Arab Emirates
Date PostedNov/11/2022
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

Front Desk Agent – UAE National Jobs In Dubai | Rotana Hotel

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List Of Vacant Positions (Newly Updated)

JOB TITLELOCATION
Front Desk Agent – UAE National JobsDubai, United Arab Emirates

Responsibilities:

  • Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
  • Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
  • Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
  • Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries

Requirements:

  • Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
  • Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
  • Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
  • Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
  • Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

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