Rotana Hotel
Front Desk Agent – UAE National Jobs In Dubai 2022 | Rotana Hotel
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Hiring Organization | Rotana Hotel |
Job Location | Dubai, United Arab Emirates |
Date Posted | Nov/11/2022 |
Base Salary | AED |
Employment Type | Full Time |
Valid Until | N/A |
Front Desk Agent – UAE National Jobs In Dubai | Rotana Hotel
List Of Vacant Positions (Newly Updated)
JOB TITLE | LOCATION |
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Front Desk Agent – UAE National Jobs | Dubai, United Arab Emirates |
Responsibilities:
- Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
- Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
- Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
- Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
Requirements:
- Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
- Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
- Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
- Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings