Minor
Front Office Manager Jobs In Dubai 2023 | Minor
Job Responsibilities
- Supervise the functioning of all departmental team members, facilities, sales and costs, to ensure maximum departmental profit is achieved.
- Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.
- Remain accountable for all elements of the department operations.
- Ensure that all Standard Operating Procedures are being adhered to, by training all associates and monitoring their performance. Continue to capture best current practice in new LAOPs relating to front office operation.
- Drive the implementation of all sales and promotional programmes of the resort. Take personal responsibility for driving Upselling within the property.
- Monitor daily arrivals and action as appropriate for any VIP or special request. Liaise with housekeeping, room service and guest relations where necessary to complete the action.
- Develop and maintain a motivational working environment within the department.
- Provide coaching and counseling, support and guidance to the team members as required.
- Ensure associates are up to date with current information and data of the resort, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.
- Conduct regular room inspections to ensure quality standards, complete necessary Engineering Job Order or housekeeping cleaning requests and monitor the results.
- To champion Global Hotel Alliance and Frequent flyer programs for the resort.
Qualifications
- Arabic Language is must
- College degree in hotel management or related field
- Previous experience in a Front Office management role
- Strong commercial/business acumen
- Passion for leadership
- Fluent in English – both spoken and written.
To apply for this job please visit www.careerjet.ae.