Front Office Supervisor Jobs In Dubai 2022 | Accor

Front Office Supervisor Jobs In Dubai 2022 | Accor

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Front Office Supervisor Jobs In Dubai 2022 | Accor

List Of Vacant Positions (Newly Updated)

Job Responsibilities:

• To supervise the Front Office operations, including the Reception, CID, Guest Relations ensuring that the hotel standards and procedures are fully known and followed.
• To ensure appropriate stock level for the smooth run of the Front Office operations and to prepare requisitions accordingly.
• To control that the arrival lists are updated, transportation and airport services are scheduled and to block all the rooms according to guest requests and needs.
• To control that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time.
• To ensure proper completion of all CID and local government requirements concerning hotel guests and files.
• To daily control the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected.
• To ensure that Guest History records are accurately maintained and all recurring guests are pre-registered.
• To control that the departure lists are updated, check-out times are respected and that the transportation needs are scheduled.
• To monitor rooms status and discrepancies.
• To assist in securing external guest accommodation should an overbooking occur.
• To ensure and perform a proper use of all the equipment and property management system and to have a perfect knowledge of the set ups.
• To ensure the strict control of room keys and section keys.
• To daily implement and control the check lists.
• To daily review the F/O logbook and to sign it.
• To personally update the activity reports.
• To ensure a proper handover between the shifts.
• To up sell Rooms, Food and Beverage outlets and other facilities whenever opportunities arise.
• To be updated with the competitors’ offerings and rates.
• To liaise closely with the Sales and Reservations on rate management.
• To attend a daily line up briefing with the Front Office team to recapitulate tasks and activity.
• To share daily activity highlights with the AFOM, Night Manager and FOM, including internal and external guest opportunities.
• To assist the AFOM and Night Manager in fulfilling administrative responsibilities and monitoring activities.
• To assist the AFOM and FOM in preparing forecasts and statistics.
• To promote the Accor loyalty programs.
• To be an ambassador of the Front Office and of the hotel, in and outside the work place.
• To socialize with guests, playing a Public Relations role.
• To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
• To escort the guests rather than pointing out directions.
• To ensure a proper use of the telephone etiquette as per Sofitel standards.
• To ensure that the privacy of the guests and the confidentiality of the information is respected.

Job Requirements:

• To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
• To call the AFOM, FOM, Night Manager or DOR for advice in serious cases or if an approval is required.
• To be aware of all VIPs visiting or staying in the hotel.
• To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction.
• To ensure uncompromising levels of cleanliness and maintenance through each ambassador’s responsibility.
• To respect schedules, terms and deadlines as agreed with the Management.
• To ensure that all ambassadors are aware of the outlet timings and promote the internal activities and events.
• To ensure that all ambassadors are updated with the latest administrative, organizational, operational or other changes and news.
• To maintain an atmosphere of high morale and a happy working relationship among the team.
• To keep the Front Office Manager and Assistant Front Office Manager up to date on ambassador performance.
• To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.
• To carry out any other reasonable duties as assigned by the Assistant Front Office Manager and the Front Office Manager.