Front Office Supervisor Jobs In Dubai 2023 | The First Group
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The First Group
Front Office Supervisor Jobs In Dubai 2023 | The First Group
KEY RESPONSIBILITIES
- Ensure company brand standards, policies and procedures are always adhered to.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Provide customers a positive first and last impression and maintain it at all times.
- Perform and delegate various tasks that are essential to daily operations of a hotel’s front desk. These tasks include making or confirming reservations, verifying and collecting payments, controlling guest access to safe deposit boxes, and contacting housekeeping or maintenance when guests report a problem.
- Provide the team with necessary training and support.
- Bookkeeping duties, such as balancing accounts (credit limit).
- Must be friendly and outgoing, and possess excellent communication and problem-solving skills.
- Always ensure outstanding customer care.
- Respond to telephone and inquiries regarding reservations, hotel information and guest concerns.
- Use suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Adhere to company credit limit policies.
- Allocate rooms to expected arrivals after checking the guest preferences and special requests.
- Build strong relationships and liaise with all other department’s especially housekeeping, reservation etc.
- Cross check all billing instructions are correctly updated.
- Ensure Front Office log book / checklist is always updated and actioned upon.
- Ensure safety by following guest check in and security procedures and reporting suspicious activity to security and duty managers.
- Assist all departments in servicing the guests during high volume periods.
- Take responsibility in the absence of the Duty Manager/Front Office Manager.
Desired Skill & Expertise
- At least 2 years’ experience as Front Office Supervisor in 4/5* property with 300+ inventory
- Front Office computer literacy (e.g., OPERA, VICAS etc.)
- Excellent communications skills with Proficiency in speaking and writing Business English
- Required language(s): fluent English, with preferred fluent French, Arabic, or Russian
- Team player with excellent planning and organizing skills
- Able to work flexible working hours with rotating shifts
- Pleasant personality with good problem-solving skills
To apply for this job please visit www.careerjet.ae.
Perks & Benefits:
When considering job perks and benefits, there are several common categories that many companies offer to attract and retain employees. Here’s a comprehensive list:
Health and Wellness
- Health Insurance: Medical, dental, and vision coverage.
- Mental Health Support: Access to counseling services, mental health days.
- Fitness Programs: Gym memberships, onsite fitness centers, or wellness programs.
- Health Screenings: Regular health check-ups and screenings.
- Ergonomic Support: Ergonomic workstations and equipment.
Financial Benefits
- Retirement Plans: 401(k) plans, pensions, or other retirement savings options with company matching.
- Bonuses: Performance-based bonuses, signing bonuses.
- Stock Options/Equity: Company shares or stock options.
- Tuition Reimbursement: Financial support for further education or certifications.
- Financial Planning Services: Access to financial advisors.
Work-Life Balance
- Paid Time Off (PTO): Vacation days, personal days, and holidays.
- Parental Leave: Maternity, paternity, and adoption leave.
- Flexible Working Hours: Flex time or flexible work schedules.
- Remote Work Options: Opportunities to work from home or remotely.
- Sabbatical: Extended leave for personal growth or study.
Career Development
- Training and Development: Workshops, courses, and training programs.
- Mentorship Programs: Pairing with more experienced colleagues for guidance.
- Career Pathing: Clear advancement opportunities and career path planning.
- Professional Memberships: Subscriptions to industry journals or memberships in professional organizations.
- Conference Attendance: Opportunities to attend industry conferences and events.
Office Perks
- Free Meals and Snacks: Complimentary breakfast, lunch, or snacks.
- Recreational Activities: Game rooms, nap rooms, or social spaces.
- Office Events: Team-building activities, parties, and outings.
- Onsite Services: Dry cleaning, car washes, or massage therapy.
- Pet-Friendly Office: Allowing pets in the workplace.
Additional Benefits
- Employee Discounts: Discounts on company products or services.
- Commuter Benefits: Subsidized transportation or parking.
- Volunteer Time Off: Paid time off for volunteering and community service.
- Diversity and Inclusion Programs: Initiatives to support a diverse and inclusive workplace.
- Relocation Assistance: Financial and logistical support for relocating employees.
Unique Perks
- Childcare Support: Onsite childcare or childcare subsidies.
- Loan Repayment Assistance: Help with student loan repayment.
- Tech Allowances: Stipends for home office equipment or personal tech.
- Travel Opportunities: Opportunities to travel for work or leisure.
- Wellness Retreats: Organized retreats focused on employee wellness.
These perks and benefits can significantly enhance job satisfaction and employee retention, contributing to a positive work environment and a motivated workforce.
Beware of fraudsters
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Disclaimer
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