Grubhub Careers for Director, UX Research Jobs in United States

  • Full Time
  • New York, NY, US
  • 20000 AED / Month
  • Applications have closed

Grubhub

Instacart Jobs – Senior Researcher- Jobs in United States Details:

 

Grubhub Careers for Director, UX Research Jobs in United States Details:

Job Requirements

  • Lead and coach team of UX researchers in our Chicago & New York office
  • Partner with Consumer Insights Researchers, Product Design Managers, Product Managers, and Tech Leads to drive all stages of research from early product direction through summative validation in an Agile work environment
  • Lead prioritization about what we research, when to research it, and how that research is conducted; This might mean working with cross functional teams.multiple devices, brands and platforms, in order to find opportunities to further improve the user experience
  • Influence a diverse set of stakeholders through excellent relationship building, and crisply providing insight and deep domain expertise in research practices and product development
  • Put the needs of our varied set of users front and center and driving, through influence and well-constructed presentations of insights, the user experience strategy of our many products
  • As VOC, effectively challenge and elevate the customer experience in a data driven environment
  • Be an ambassador for the craft and practice of research at Grubhub, through all departments
  • Design, recruit and moderate research studies regularly (both in-person and remote)

Experience & Qualifications

  • 7+ years of experience conducting digital consumer facing ux research on a variety of devices/platforms (desktop, smartphone, tablet) and managing teams of researchers
  • Experience with numerous user research methods, including in-person and remote moderated one-on-one sessions, concept testing, online qualitative tools, survey design, card sorting, iterative prototype testing, contextual inquiry, A/B testing
  • Excellent communication, presentation, interpersonal and analytical skills and ability to multitask multiple projects at a time
  • Comfortable working both collaboratively and independently in a fast-paced, quick turnaround environment
  • Bachelor’s degree required; advanced degree preferred in research, psychology, social science or a related field
  • Proven ability to identify and execute creative and effective user research approaches
  • Experience with a broad set of qualitative and user-centered research methods: contextual inquiry and ethnographic field studies, one-on-one interviews, focus groups, usability testing, concept testing, competitive assessment, diary studies, etc

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