Guest Relations Officer – Volvo Jobs | Al Futtaim Careers Dubai

Guest Relations Officer – Volvo Jobs | Al Futtaim Careers Dubai

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1- Guest Relations Officer – Volvo
Job: Full Time
Location: Dubai, UAE

Description:

The primary focus of the role is to receive customers and ensure a smooth transfer to the sales department whilst establishing the customers’ requirements.

Job Responsibilities:

• Welcome all Showroom visitors, log reasons for visit and forwarding to relevant team members.
• Providing excellent and a delightful customer experience as per company policy and procedures .
• Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary .
• Attending to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly.
• Logging Visits (including time, date and visitor details).

Job Requirements:

• Diploma
• 1 to 2 years in a customer facing experience
• Proficient in English and Arabic
• Proficient in Microsoft Office skills