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Guest Service Agent Jobs in Dubai | TIME Asma Hotel

JOB TITLE	LOCATION
Guest Service Agent	Dubai, United Arab Emirates

Ensures incoming guests are given the highest possible personal service
Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure
Greets guests on their arrival ensuring they feel expected and welcome
Ensures the guest receives the accommodation he/she is expecting
Maintains an up to date knowledge of hotel and local services and supply information respond to guest queries
Deals swiftly, efficiently and sensitively to guest complaints and follows through
Using computerized Front Office systems, process accounts from check-in through to check-out
Receives payments by cash, cheque, credit card or account
Accurately administers Front Desk Clerical systems and procedures
Provides currency exchange services
Balances accounts of day’s business at end of shift
Comply with all laid down systems and procedures
Records all instances of refused business, with reasons of refusal
Ensures that all bills closed on shift are checked and are closed correctly to the required standard and policy
To regularly check the reception is organized and operating an efficient standard and checklists are completed and forwarded to supervisors