JLL
Guest Services Representative Job in Calgary, AB | JLL
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Hiring Organization | JLL |
Job Location | Canada, Calgary, AB |
Date Posted | Jun/16/2022 |
Base Salary | CND |
Employment Type | Full Time |
Valid Until | N/A |
Guest Services Representative Job in Calgary, AB | JLL
List Of Vacant Positions (Newly Updated)
JOB TITLE | LOCATION | |
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Guest Services Representative | Canada, Calgary, AB |
Job Responsibilities:
The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner.
- Maintain a thorough knowledge of the shopping centre’s services, amenities/facilities, stores/locations, promotional activities and comfort tools;
- Proactively seek opportunities to create memorable customer interactions assist customers and provide excellent service;
- Interact with shoppers and retailers in a courteous and efficient manner;
- Sell shopping centre gift cards and balance sales to transactions;
- Projects a positive attitude over the telephone and in person;
- Develop and maintain strong relationships with retailers and educate them about the centre’s services;
- Assist guests by providing directions/information, answering questions, and performing other centre specific services such as parcel carry-out and store escorts;
- Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper’s needs;
- Conduct all service functions of the Customer Relations/Guest Services kiosk;
- Be available to work at the play park as required;
- Assist the Marketing Director with promotional events in the areas of ballot distribution/collection/sorting, GWP’s, special event ticket sales, etc.;
- Be aware of the centre’s Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan;
- Participates in special projects and assumes other duties and responsibilities as assigned.
Key requirements
- High school education;
- Previous customer service experience preferred;
- Positive attitude and a strong desire to provide excellent customer service;
- Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers and all of the shopping centre personnel;
- Must be able to work in a fast paced environment, with the ability to multi-task while maintaining a high level of professionalism;
- Strong written and oral communication skills, multilingual skills a plus;
- Conflict resolution/management skills;
- Must be friendly, approachable, proactive and solution focused;
- Computer skills;
- Flexible and able to work weekends, nights and holidays.