Helpdesk Administrator Jobs In Dubai 2023 | Dubai Ports World

Helpdesk Administrator Jobs In Dubai 2023 | Dubai Ports World

Day- To-Day Operations:

• Serves as team lead for administration of IT Helpdesk operation
• Administration of dispose the IT assets in compliance with Corporate Procedures.
• Provide extensive first level technical support / phone or email support to IT Company’s IT users, clients & vendors and coordinate with team for further support
• Provide assistance for IT procurement and for IT budget preparation
• Procedures, formulating and reviewing IT policies & procedures.
• Monitor service calls/work requests
• Assign the service calls for further actions to the respective team members and follow-up
• Periodic review of service calls for resolutions

Minimum Qualification:

• 3 – 6 years relevant experience in a large organization.
• Thorough knowledge in implementing, administering and troubleshooting support, including first level technical/ phone/email support.
• Experience in IT inventory management, IT Helpdesk system and Microsoft application.
• Handling documentation related to IT operation.
• Demonstrated ability to handle multiple projects concurrently and meet deadlines.
• Demonstrated ability to organize, prioritize and successfully execute tasks in accordance with departmental / project objectives.
• Ability to quickly learn new or unfamiliar technologies and products, independently using documentation and online resource