Ajman University
Helpdesk Coordinator Jobs in Ajman University
Hiring Organization | Ajman University |
Job Location | Ajman, United Arab Emirates |
Date Posted | May/12/2022 |
Base Salary | AED |
Employment Type | Full Time |
Valid Until | N/A |
Helpdesk Coordinator Jobs in Ajman University
List Of Vacant Positions (Newly Updated)
JOB TITLE | LOCATION | |
---|---|---|
Helpdesk Coordinator | Ajman, United Arab Emirates |
Job Responsibilities:
- Answers all the requests received through phone, emails, etc., and ensures that there is proper delivery of the services as per the rules and regulations of the Office IT at AU as well as by abiding by its quality standards.
- Recognizes the problem areas and gathers the relevant information.
- Records all the calls in the Ticketing systems, assigns the proper engineer/ technician to the tasks, either created through emails or phone calls.
- Follows up on the pending cases/tickets, and escalates them to the team leader, in case of delay than the resolving timeframe.
Job Requirements:
- A bachelor’s degree in IT/ Computer Science or any related field.
- Good English and Arabic verbal and written communication skills.
- Good skills in troubleshooting and customer service.
- Minimum of 2 year’s extensive working experience in computer systems and customer service practices