Helpdesk Operator Jobs in Dubai 2022 | Serco Jobs

Serco

Helpdesk Operator Jobs in Dubai 2022 | Serco Jobs

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Hiring OrganizationSerco
Job LocationDubai, United Arab Emirates
Date PostedJul/19/2022
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

Helpdesk Operator Jobs in Dubai 2022 | Serco Jobs

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List Of Vacant Positions (Newly Updated)

JOB TITLELOCATION
Helpdesk OperatorDubai, United Arab Emirates

Job Responsibilities:

  • Attend to calls and requests directed through the switchboard, radio system and/or email (24 hours / 7 days per week) relating to the properties.
  • Answer calls within the agreed KPI (Key Performance Indicator).
  • Fast and efficient handling of queries with clients.
  • To priorities calls in accordance with procedure.
  • Record tenant/Client and system fault requests on the CAFM system accurately.

Job Requirements:

  • Degree qualified with 2-5yrs of experience in helpdesk management.
  • Solid customer focus and customer relationship management experience.
  • Proficiency in Microsoft Applications

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