Serco
Helpdesk Operator Jobs in Dubai 2022 | Serco Jobs
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Hiring Organization | Serco |
Job Location | Dubai, United Arab Emirates |
Date Posted | Jul/19/2022 |
Base Salary | AED |
Employment Type | Full Time |
Valid Until | N/A |
Helpdesk Operator Jobs in Dubai 2022 | Serco Jobs
List Of Vacant Positions (Newly Updated)
JOB TITLE | LOCATION |
---|---|
Helpdesk Operator | Dubai, United Arab Emirates |
Job Responsibilities:
- Attend to calls and requests directed through the switchboard, radio system and/or email (24 hours / 7 days per week) relating to the properties.
- Answer calls within the agreed KPI (Key Performance Indicator).
- Fast and efficient handling of queries with clients.
- To priorities calls in accordance with procedure.
- Record tenant/Client and system fault requests on the CAFM system accurately.
Job Requirements:
- Degree qualified with 2-5yrs of experience in helpdesk management.
- Solid customer focus and customer relationship management experience.
- Proficiency in Microsoft Applications