Take the lead on ICT Services practice, support the sales team to implement comprehensive solutions, and provide support in post-sales activities related to Data networks, Wi-Fi, Core Infrastructure (Servers & Storage) & Applications
- Provide solution functional expertise to ensure proper implementation of a proposed design,
- Prepare High-Level & low-level design documents.
- Install, configure and Troubleshoot the Data networks, Wi-Fi Networks, and Core Infrastructure services.
- Generation Wi-Fi active Heatmaps for final handover
- Follow the internal field service mechanism.
- Weekly report on all active projects
- Weekly information on all open & closed service tickets
- Follow the proper escalation matrix
- Installation & configuration of Servers & Storage hardware (HPE, Dell).
- Wired & Wireless and Cloud-based Networks solutions: Cisco, Aruba, Dell, Alcatel, Ruckus.
- Microsoft-based Infrastructure Solutions, VMWare.
- Knowledge of the technical aspects of storage, server, backup, and virtualization hardware, software, and architecture.
- Good knowledge of Voice & IP Telephony, Wireless, VMware, SD-WAN, Antivirus & Network Management Software