IT Field Support Operations Manager Jobs in Dubai

IT Field Support Operations Manager Jobs in Dubai

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1- IT Field Support Operations Manager
Job: Full Time
Location: Dubai, UAE

Description:

Coordinate the onsite activities, performance and administrative support of Field Support Engineers ensuring all calls are competently actioned within Service Level Agreement deadlines. Manage and direct the onsite Field Support Engineers across various locations and end-user technologies and ensuring that operational activities are carried out with minimal business interruption.

Job Responsibilities:

• Orchestrate the daily work and activities of the technical field support team in a lead capacity.
• Manage the performance of services to customers at critical business operations, 24 x 7, 365 days per year, ensure that service levels are achieved and that customers expectations are met or exceeded.
• Perform end-user satisfaction surveys and develop action plans to address areas needing improvement to ensure a positive customer support experience built on communication, problem solving and timely resolution of service disruptions.
• Identify opportunities for improvement through the identification of reoccurring technical issues, take ownership and closely work with IT leadership and business partners to drive product and process improvement.

Job Requirements:

• Information Technology.
• Degree or Honours (12+3 or equivalent)
• Degree in a subject relevant to Information Technology
• ITIL v3 Foundations