IT Support Specialist Jobs In Dubai 2023 | Tom Bridge Consults
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Tom Bridge Consults
IT Support Specialist Jobs In Dubai 2023 | Tom Bridge Consults
Job Key Details:
- Respond promptly to support requests and provide timely resolutions to technical issues
- Diagnose and resolve hardware and software problems, including desktops, laptops, printers as well as peripherals
- Install, configure and maintain computer systems and software, ensuring compatibility and adherence to organizational standards
- Handle user accounts, permissions and access rights to ensure data security and confidentiality
- Work with the IT team to identify and implement proactive measures to prevent technical issues and enhance system performance
- Respond appropriately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
- First contact resolution and troubleshooting via phone and remote access tools
- Managing Incidents through incident management service portal
- Provide training and support to employees on the effective use of technology including software applications and hardware devices
- Document and maintain accurate records of technical issues, resolutions, and troubleshooting steps
- Carry out any other related tasks as may be required
Job Qualifications and Experience
- Bachelor’s Degree in Computer Science, Information Technology or a related field
- Proven experience as an IT Support Specialist or in a similar technical support role
- Strong knowledge of computer hardware, software, networks, and operating systems
- Proficient in troubleshooting and resolving hardware and software issues
- Excellent problem-solving skills and the ability to work well under pressure
- Exceptional communication and interpersonal skills
- Ability to effectively prioritize and manage multiple tasks in a fast-paced environment
- A strong sense of responsibility and commitment to providing high-quality support
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Perks & Benefits:
When considering job perks and benefits, there are several common categories that many companies offer to attract and retain employees. Here’s a comprehensive list:
Health and Wellness
- Health Insurance: Medical, dental, and vision coverage.
- Mental Health Support: Access to counseling services, mental health days.
- Fitness Programs: Gym memberships, onsite fitness centers, or wellness programs.
- Health Screenings: Regular health check-ups and screenings.
- Ergonomic Support: Ergonomic workstations and equipment.
Financial Benefits
- Retirement Plans: 401(k) plans, pensions, or other retirement savings options with company matching.
- Bonuses: Performance-based bonuses, signing bonuses.
- Stock Options/Equity: Company shares or stock options.
- Tuition Reimbursement: Financial support for further education or certifications.
- Financial Planning Services: Access to financial advisors.
Work-Life Balance
- Paid Time Off (PTO): Vacation days, personal days, and holidays.
- Parental Leave: Maternity, paternity, and adoption leave.
- Flexible Working Hours: Flex time or flexible work schedules.
- Remote Work Options: Opportunities to work from home or remotely.
- Sabbatical: Extended leave for personal growth or study.
Career Development
- Training and Development: Workshops, courses, and training programs.
- Mentorship Programs: Pairing with more experienced colleagues for guidance.
- Career Pathing: Clear advancement opportunities and career path planning.
- Professional Memberships: Subscriptions to industry journals or memberships in professional organizations.
- Conference Attendance: Opportunities to attend industry conferences and events.
Office Perks
- Free Meals and Snacks: Complimentary breakfast, lunch, or snacks.
- Recreational Activities: Game rooms, nap rooms, or social spaces.
- Office Events: Team-building activities, parties, and outings.
- Onsite Services: Dry cleaning, car washes, or massage therapy.
- Pet-Friendly Office: Allowing pets in the workplace.
Additional Benefits
- Employee Discounts: Discounts on company products or services.
- Commuter Benefits: Subsidized transportation or parking.
- Volunteer Time Off: Paid time off for volunteering and community service.
- Diversity and Inclusion Programs: Initiatives to support a diverse and inclusive workplace.
- Relocation Assistance: Financial and logistical support for relocating employees.
Unique Perks
- Childcare Support: Onsite childcare or childcare subsidies.
- Loan Repayment Assistance: Help with student loan repayment.
- Tech Allowances: Stipends for home office equipment or personal tech.
- Travel Opportunities: Opportunities to travel for work or leisure.
- Wellness Retreats: Organized retreats focused on employee wellness.
These perks and benefits can significantly enhance job satisfaction and employee retention, contributing to a positive work environment and a motivated workforce.
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Disclaimer
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