Majid Al Futtaim
Majid Al Futtaim Careers | Incident Manager Jobs in Dubai
Hiring Organization | Majid Al Futtaim |
Job Location | Dubai, United Arab Emirates |
Date Posted | May/12/2022 |
Base Salary | AED |
Employment Type | Full Time |
Valid Until | N/A |
Majid Al Futtaim Careers | Incident Manager Jobs in Dubai
List Of Vacant Positions (Newly Updated)
JOB TITLE | LOCATION | |
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Incident Manager | Dubai, United Arab Emirates |
Job Responsibilities:
- Managing the team of day-to-day operations for IT Incidents, ensuring adherence to SLAs for restoring critical IT systems, and providing workarounds for alternate solutions when needed
- Developing trend analysis and preparing service improvement plans to address identified gaps
- Partnering with other IT teams to continuously enhance CMDB, optimize application monitoring and alerting.
- Develop, implement and maintain core IT Service Management processes within ServiceNow including but not limited to: Incident, Problem, Request, CMDB, Discovery and Service Catalog
Job Requirements:
- Degree in information systems, related field or equivalent work experience.
- 3+ years of experience in IT Service Management
- 3+ years in an ITSM process management
- ITIL Foundation Certified