Majid Al Futtaim Careers | Incident Manager Jobs in Dubai

Majid Al Futtaim

Majid Al Futtaim Careers | Incident Manager Jobs in Dubai

Hiring OrganizationMajid Al Futtaim
Job LocationDubai, United Arab Emirates
Date PostedMay/12/2022
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

Majid Al Futtaim Careers | Incident Manager Jobs in Dubai

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List Of Vacant Positions (Newly Updated)

JOB TITLELOCATION 

Incident Manager

Dubai, United Arab Emirates

Job Responsibilities:

  • Managing the team of day-to-day operations for IT Incidents, ensuring adherence to SLAs for restoring critical IT systems, and providing workarounds for alternate solutions when needed
  • Developing trend analysis and preparing service improvement plans to address identified gaps
  • Partnering with other IT teams to continuously enhance CMDB, optimize application monitoring and alerting.
  • Develop, implement and maintain core IT Service Management processes within ServiceNow including but not limited to: Incident, Problem, Request, CMDB, Discovery and Service Catalog

Job Requirements:

  • Degree in information systems, related field or equivalent work experience.
  • 3+ years of experience in IT Service Management
  • 3+ years in an ITSM process management
  • ITIL Foundation Certified

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