Mansha Brothers Jobs Service Level Agreements Executive

Mansha Brothers Jobs – Service Level Agreements (SLA) Executive

📍 Location: Lahore, Pakistan

Mansha Brothers, being one of the top players in the [industry/sector if known], is on the lookout for a committed and meticulous Service Level Agreements (SLA) Executive to be a part of their team at the Lahore office. This is a great opportunity for the professionals who particularly love the client’s victory and are willing to take up the responsible function of guaranteeing the proper handling of service quality and the strict observance of the contracts.

The SLA Executive is going to be in charge of the administration and supervision of Service Level Agreements, plus the liaison with customers and internal units, and the problem solving that is timely in the end to raising the whole client’s contentment. It is a position that demands the applicant possessing very good organizational skills, excellent communicational abilities, and the service management that is always on the proactive side.

Key Responsibilities:

• Manage and monitor Service Level Agreements (SLAs) to ensure compliance with contractual obligations

• Act as a point of contact for clients regarding SLA-related queries and issues

• Collaborate with internal teams to ensure timely resolution of service delivery issues

• Track, report, and analyze SLA performance metrics to identify trends and improvement areas

• Prepare regular reports for management on SLA adherence and client satisfaction

• Support initiatives to enhance client experience and operational efficiency

Requirements & Skills:

• Bachelor’s degree in Business, Management, or a related field

• Previous experience in SLA management, client services, or operations is preferred

• Strong organizational and analytical skills

• Excellent written and verbal communication skills

• Ability to manage multiple priorities and work in a fast-paced environment

• Client-focused mindset with attention to detail

📍 Job Location: Lahore, Pakistan