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Amazon
MFN Ops & Investigation Specialist Jobs In Dubai UAE | Amazon
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Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, experienced, and entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you.
Responsibilities:
- Monitor operations performance and work with other teams (3P Carriers, Customer Service, Seller Support, Product, Operations ) to address performance issues and ensure metrics are within goals.
- Work with operational teams to solve seller reported issues
- Monitor and drive seller impacting operational tickets to resolution
- Gather and analyze seller contacts and seller feedback to come up with seller experience improvement suggestions and work with Product Manager for solution
- Consistently achieve/exceed weekly productivity and quality standards.
- Participate in ad hoc projects/assignments as necessary.
Requirements:
- Degree in computer science or information technology preferred.
- Microsoft certification is advantageous.
- Previous experience in a technical support role.
- Experience with remote desktop applications.
- Strong analytical and problem-solving skills.
- Good communication skills, both written and verbal.
- Excellent interpersonal skills.
To apply for this job please visit www.linkedin.com.
