Four Seasons Hotels and Resorts
Night Guest Experience Agent Jobs in Dubai | Four Seasons Hotels and Resorts
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Hiring Organization | Four Seasons Hotels and Resorts |
Job Location | Dubai, United Arab Emirates |
Date Posted | July/28/2022 |
Base Salary | AED |
Employment Type | Full Time |
Valid Until | N/A |
Night Guest Experience Agent Jobs in Dubai | Four Seasons Hotels and Resorts
List Of Vacant Positions (Newly Updated)
JOB TITLE | LOCATION |
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Night Guest Experience Agent Jobs | Dubai, United Arab Emirates |
Responsibilities:
- Checks in guest in an efficient and friendly manner, using guest name whenever possible. Issues correct keys to the guest. Checks out guest at end of stay.
- Assures that guest is assigned type of room requested and the correct rate is charged.
- Arranges for luggage to be delivered to guest room.
- Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift.
- Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.
- Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
- Ensure our guests have a smooth arrival and departure experience. Give courtesy calls as needed (Pre-arrival, during the stay or after departure).
Requirements:
- College education or equivalent experience.
- One to two years of luxury hotel Front Desk experience
- Strong guest service experience
- Ability to work well and maintain organization in a fast paced environment
- Requires knowledge of the ability to operate computer equipment.
- Excellent ability to read and speak and write English.
- Knowledge of Arabic language is a must