Operations Executive Jobs In Dubai 2022 | GuestReady

Operations Executive Jobs In Dubai 2022 | GuestReady

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Operations Executive Jobs In Dubai 2022 | GuestReady

List Of Vacant Positions (Newly Updated)

Job Responsibilities:

• Assisting the Operations Team with running the day-to-day operations – making sure things run smoothly on the day, every day, just like Swiss clockwork
• Troubleshooting and solving problems big and small, as they arise, in the most efficient way, taking into account cost and making sure guests are happy and receiving a great service
• Connecting with guests before, during, and after their stay, providing great customer service in person, over the phone, and by e-mail
• Take full responsibility to keep providing an amazing guest experience, with excellent attention to detail and a personal touch
• Quality controlling the guest experience and promptly addressing any issues raised during or after their stay, without the need for direction
• Scheduling laundry, cleaning services, linen, and check-ins for our various homes, each day
• Liaising with our cleaners, greeters, and handymen to make sure they are available to cover the tasks assigned and make sure their other commitments are accounted for
• Having the opportunity, to contribute ideas on how to improve our processes and the tools we use, to keep getting better at everything we do
• Routinely following up with the maintenance team on any repairs needed during the time between check-outs and check-ins
• Managing difficult communications with valued guests who are unsatisfied with our service, product or resolution offered

Job Requirements:

• Experience in customer engaging roles within a hotel or holiday home operator in the UAE or as a recent graduate of a recognized Hospitality educational institution.
• Confident and personable, loves dealing with people and making sure guest satisfaction is priority numero uno
• The role is based in Dubai and a UAE driving license is a plus
• Fluent in writing/speaking in English (is mandatory), Arabic is a plus
• We are a 24/7 business so no qualms about working on a 6-day roster and shift work, including weekdays, weekends, mornings, late evenings, and on public holidays
• Should be a team player and willing to work in a diverse team
• Should be a self-starter
• Have a high sense of responsibility for his/her duties
• Able to take on a task and see it through to completion
• Excellent time management and organization
• Strong attention to detail
• Good skills with numbers
• Confident phone manner
• Strong work ethics
• Multi-tasker, able to work under pressure, staying calm and composed, always delivering great customer service, no matter the situation
• Socially adept interpersonal skills