Organization: Outfitters Stores Pvt Ltd

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JOIN OUR COMMUNITY!

APPLY AT TALENT@OUTFITTERS.COM.PK

PLEASE DO MENTION “SENIOR EXECUTIVE CUSTOMER SERVICES” IN THE SUBJECT LINE.

Outfitters STORES
WE’RE HIRING! SR. EXECUTIVE CUSTOMER SERVICES

ELIGIBILITY CRITERIA

Category	Requirement
QUALIFICATION	BACHELORS
JOB TITLE	SENIOR EXECUTIVE CUSTOMER SERVICES
EXPERIENCE	3-4 YEARS
DIVISION	RETAIL OUTFITTERS
CITY	LAHORE

JOB DESCRIPTION

• Keep up with everything we sell—seriously, you gotta know the latest changes or you’ll end up recommending last year’s model (awkward).
• Jot down customer details and every weird little conversation in the CRM, because, trust me, your memory isn’t that good.
• Jump in with other teams when stuff hits the fan, so problems actually get solved instead of bounced around like a game of hot potato.
• Deal with orders, returns, and tracking—basically, make sure people don’t lose their minds waiting for their stuff or trying to send it back.
• Answer customers—phone, email, social, whatever. Keep it speedy and sound like you actually care, not like a robot reading a script.
• Listen up, actually listen, when customers vent. Show them you get it; nobody wants to feel like they’re yelling into the void.
• Handle complaints and those “let me speak to your manager” moments. Get things fixed so customers aren’t rage-tweeting about us.
• Give folks the info they need—products, bills, random questions—fast and straight-up, no runaround.

APPLICATION DEADLINE: OCTOBER 6, 2025