Personal Shopper Jobs In Dubai | Majid Al Futtaim

Personal Shopper Jobs In Dubai | Majid Al Futtaim

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Personal Shopper Jobs In Dubai | Majid Al Futtaim

List Of Vacant Positions (Newly Updated)

Responsibilities:

• Recruit (monthly target) and retain customers for THAT Concept Store
• Build a relationship with top tier customers in order to strengthen brand and personal loyalty.
• Identify the needs of the customer and recommend a range of products to choose from in order to arrive at an appropriate buying decision.
• Assist VIP clients with all customer service enquiries via phone, e-mail, chat and social media.
• Providing support to the customer care team to resolve VIP customers’ issues as necessary
• Use profiles and customer shopping patterns to identify proactive sales opportunities and build lasting relationships with customers.
• Understand customer profiles and feedback to Marketing, Buying and Merchandising teams on current consumer trends
• Understand the customer requirements and provide expert experience to meet and exceed expectations.
• Ensures timely and professional resolution of any customer related challenges and/or concerns.
• Ensure monthly sales targets are achieved across categories
• Ensure that sales leads are identified and prioritized as well as create and implement new selling ideas to ensure sales targets are met.
• Maximize pre-sales opportunities through customer communication and waiting list management.
• Formulate and maintain an updated database of top clients, readily available when needed by management.
• Provide advanced knowledge of products, trends and a professional service to VIP clients
• Work closely with Buying, Planning and Digital Merchandising teams to ensure maximum knowledge of forthcoming stock availability to for customer benefit.
• Partner with CRM team to develop communications to support Personal Shopping sales (capsule pre-order, thematic email ex. Ramadan).
• Communicate any waiting list / customer request patterns to Buying and Planning Teams.
• Follow networking strategies in order to develop and enhance client base.
• Maintain general level of market competitor awareness on and off line through reference to other websites and editorial.
• Arrange monthly trunk shows, exclusive events and private events
• Support sales team with personal styling training
• Contribute and support the business in achieving the Dare Today, Change Tomorrow sustainability strategy.

Requirements:

• High school diploma.
• Bachelor’s degree in marketing or an equivalent qualification would be preferable.
• Previous retail experience would be advantageous.
• Exceptional communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.