Program Manager Jobs In Dubai UAE | Amazon

Program Manager Jobs In Dubai UAE | Amazon

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The Emerging Countries Customer Fulfilment (ECCF) central team is seeking an enthusiastic, experienced and technology-minded process owner to contribute to the improvement, growth and fast paced changes to the ECCF Operations network.

Responsibilities:

• Support root cause analysis of issues relating to their expertise.
• Support FC system configurations
• Support technical projects / implementations with local operations teams in their FC.
• Act as Tier-3 POC to provide onsite/remote support for new FC launch, post-launch and regular issues or inquiries from ECCF FCs.
• Support process improvement activity for their assigned area within the FC.
• Partner with other regional ACES/SME teams in the implementation of WW ACES projects.
• Contribute/Participate to Office Hour calls & Regional SME Calls to build a strong SME community and networking.
• Report feature requests and process standard improvement ideas to regional sponsor.
• Lead implementation of process standards.

Requirements:

• Technical background, including software developer, data analyst and etc.
• Knowledge of Oracle SQL, MYSQL or related query tools
• Experience working with Software Development Engineers to develop technical solutions to operational problems
• Project Management certification
• Excellent analytical skills and experience in evaluating complex processes and trouble shooting.
• Strong senior stakeholder management