Reservations Supervisor Jobs In Dubai 2022 | Rotana

Reservations Supervisor Jobs In Dubai 2022 | Rotana

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Reservations Supervisor Jobs In Dubai 2022 | Rotana

List Of Vacant Positions (Newly Updated)

Job Description 

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Supervisor you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery, whereby your role will include key responsibilities such as:

• Check the no show record as well as pending reservation
• Check the VIP arrival, special requests and check traces to action
• Check the system on reservations for next two weeks and inform the sales team to fulfill sales leads accordingly
• Show complete product knowledge, understand rate structure and apply rate management
• Check on pending visa or expiring visa’s which need to exit the country
• Ensure to send confirmation for new reservation and follow up those without correspondence
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
• Organize transportation with the hotel driver and follow up on the information provided

Skills

Education, Qualifications & Experiences

You should have a degree within the hospitality field and previous experience in hotel reservations. You are computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Teamwork

Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Effective Communication
Drive for Results
Customer Focus
Adaptability