Retail & Education Manager – Acqua Di ParmaJobs In Dubai UAE | Chalhoub Group

Retail & Education Manager – Acqua Di ParmaJobs In Dubai UAE | Chalhoub Group

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

Responsibilities:

• Train and develop local teams to deliver new store openings and maintain store presentation
• Develop and maintain the Digital training platform
• Manage and track budget for training department, by optimizing costs and planning
• Deliver training programs in classroom, sales conventions and allocate team resources appropriately
• Implement individual training path for Sell-Out staff (Sales Assistants, Barbers, Counter Managers, Boutique Managers)
• Ensure implementation of coaching programs
• In multi-brand environment, liaise with commercial team to offer both an adapted expertise program as well as on-going novelty training, on field, in classroom, through e-learning
• Ensure the highest standards of Customer interaction and product presentation (e.g. mystery shopping)
• Diffuse a culture of performance (define, set-up and monitor main KPIs) and monitor ROI of training
• actions
• Conduct regular touch base meetings with Store Managers

Requirements:

• Identify improvements in current store operations to maximize the stores’ performance
• Leverage best practices worldwide to drive sales and KPI performance
• Drive business development and expansion strategies (from opening to daily management)
• Actively monitor store led CRM initiatives
• Analyze sales results and propose corrective action plans
• Monitor Sell-Out team performance to increase productivity
• Leverage knowledge of competitor training and Retail /consumer trends