Senior Operations Supervisor Jobs In Dubai 2023 | Serco


Specific Requirements

  • Holder of a degree in a relevant engineering discipline (e.g. electrical or mechanical or civil), preferably with qualifications in Facilities Management
  • 7 years’ minimum experience in working as an engineer in a building services engineering department within a facilities management organization
  • 5 years minimum experience of managing multi-skilled maintenance team
  • Technical and management competent.

Key Accountabilities

  • Maintain strong working relationships with the Client, emphasis on frequent, thorough, and professional communication on operations related matters
  • Manage all upward reporting related to delivered services/ manpower as per the contract, such as financial and cost control, code and regulatory compliance, personnel management, staff training and development, team productivity, Health & Safety, environmental and energy management.
  • Communicate operating philosophies, contracts information, objectives, and expectations to the employed all stakeholders engaged on the contract.
  • Develop and maintain standard operating procedures for each KPI to be achieved, escalation matrix for each KPI and all related management documentation with the Contract / General Manager approval.
  • Develop a complete personal knowledge of the initiatives, operational alternatives and contingency plans related to all key elements within the contract.
  • Develop and deliver weekly and monthly operational and KPIs reports.
  • Responsible for all KPI’s and obligations within the contract to ensure that the services are delivered on time, to the correct standards and within budget as per the contract requirements
  • Conduct regular reviews of Information Security Performance and promote ways to improve security integrity
  • Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards

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