Senior Technical Consultant Jobs In Dubai 2023 | ServiceNow


Job Requirements

Job Responsibilities

Senior Technical Consultant Jobs In Dubai 2023 | ServiceNow

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  • Consulting experience within enterprise organizations with the ability to influence and consult Customers in a Service Delivery / Shared Services environment
  • Experience in defining and deploying future-state service processes and in identifying solutions from a people, process and technology perspective
  • Experience and/or willingness to grow technical depth on SaaS environment, Technologies like XML, HTML, Angular, CSS, JavaScript, relational database principles, LDAP, SAML/SSO, REST, SOAP, Web Services and others.
  • Experience of Customer and Field Service processes and systems
  • Excellent communication and presentation skills
  • Experience in advising and analysing Product strategies based on business priorities
  • Excellent interpersonal skills, customer-centric attitude and experience working with diverse team

The Role

  • Collaborate with customers in their efforts to take advantage of the ServiceNow Customer Workflow solutions
  • Lead customer workshops on architecture, design and integration
  • Enable customers in defining their business and technical requirements of the solution following Agile methodologies and mapping them to product capabilities
  • Design creative implementation solutions using technical best practices for manageability, performance, upgradability, user experience and security
  • Work on user stories in a low-code as well as pro-code approach, test cases, testing strategies, deployment, defects and knowledge transfer
  • Be a key member of engagement team focused on delivering scalable customer outcomes
  • Contribute towards continuous improvement of leading practices
  • Grow and mentor other members of ServiceNow and the partner ecosystem
  • Work and travel within EMEA, based on customer and project demands

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