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Qualifications

Consulting experience within enterprise organizations with the ability to influence and consult Customers in a Service Delivery / Shared Services environment
Experience in defining and deploying future-state service processes and in identifying solutions from a people, process and technology perspective
Experience and/or willingness to grow technical depth on SaaS environment, Technologies like XML, HTML, Angular, CSS, JavaScript, relational database principles, LDAP, SAML/SSO, REST, SOAP, Web Services and others.
Experience of Customer and Field Service processes and systems
Excellent communication and presentation skills
Experience in advising and analysing Product strategies based on business priorities
Excellent interpersonal skills, customer-centric attitude and experience working with diverse team

The Role

Collaborate with customers in their efforts to take advantage of the ServiceNow Customer Workflow solutions
Lead customer workshops on architecture, design and integration
Enable customers in defining their business and technical requirements of the solution following Agile methodologies and mapping them to product capabilities
Design creative implementation solutions using technical best practices for manageability, performance, upgradability, user experience and security
Work on user stories in a low-code as well as pro-code approach, test cases, testing strategies, deployment, defects and knowledge transfer
Be a key member of engagement team focused on delivering scalable customer outcomes
Contribute towards continuous improvement of leading practices
Grow and mentor other members of ServiceNow and the partner ecosystem
Work and travel within EMEA, based on customer and project demands

Senior Technical Consultant Jobs In Dubai 2023 | ServiceNow