Senior Technical Consultant Jobs In Dubai 2023 | ServiceNow

Senior Technical Consultant Jobs In Dubai 2023 | ServiceNow

Qualifications

• Consulting experience within enterprise organizations with the ability to influence and consult Customers in a Service Delivery / Shared Services environment
• Experience in defining and deploying future-state service processes and in identifying solutions from a people, process and technology perspective
• Experience and/or willingness to grow technical depth on SaaS environment, Technologies like XML, HTML, Angular, CSS, JavaScript, relational database principles, LDAP, SAML/SSO, REST, SOAP, Web Services and others.
• Experience of Customer and Field Service processes and systems
• Excellent communication and presentation skills
• Experience in advising and analysing Product strategies based on business priorities
• Excellent interpersonal skills, customer-centric attitude and experience working with diverse team

  The Role

• Collaborate with customers in their efforts to take advantage of the ServiceNow Customer Workflow solutions
• Lead customer workshops on architecture, design and integration
• Enable customers in defining their business and technical requirements of the solution following Agile methodologies and mapping them to product capabilities
• Design creative implementation solutions using technical best practices for manageability, performance, upgradability, user experience and security
• Work on user stories in a low-code as well as pro-code approach, test cases, testing strategies, deployment, defects and knowledge transfer
• Be a key member of engagement team focused on delivering scalable customer outcomes
• Contribute towards continuous improvement of leading practices
• Grow and mentor other members of ServiceNow and the partner ecosystem
• Work and travel within EMEA, based on customer and project demands