Service Advisor Jobs In Dubai 2022 | Tesla

Tesla

Service Advisor Jobs In Dubai 2022 | Tesla

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Hiring OrganizationTesla
Job LocationDubai, United Arab Emirates
Date PostedSep/13/2022
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

Service Advisor Jobs In Dubai 2022 | Tesla

Tesla Inc

List Of Vacant Positions (Newly Updated)

JOB TITLELOCATION
Service AdvisorDubai, United Arab Emirates

Job Responsibilities:

  • Provide the highest level of customer service throughout ownership experience across physical and digital platforms
  • Confidently communicate with customers as a Tesla ambassador through digital channels, phone and face-to-face to provide scheduling/status updates, product education, Tesla App education and answer any questions using customer friendly language
  • Prepare customer appointments both digitally and physically in the Service Centre, ready for the customer to seamlessly drop-off their car through a touchless service
  • Engage walk-in customers promptly, personally and with the goal of understanding their needs
  • Develop a good understanding of Tesla’s products and service operations including HV battery, range, 12V systems, charging, Drivers Assistance System (DAS), firmware, chassis and troubleshooting
  • Adopt new digital tools with ease and adapt quickly to new process changes
  • Pull vehicle logs and submit for remote diagnosis and repair, accurately recording repair orders, interactions and data into our systems, finalizing invoicing and payment
  • Partner closely with the workshop to guarantee we service our customers’ cars efficiently and seamlessly
  • Advise and educate your customer on Tesla warranty policies
  • Take on minor escalations, resolve and defuse difficult conversations across all communication channels
  • Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets
  • Prepare alternative transport for customers where appropriate, arranging loaner vehicles in advance of a scheduled service appointment
  • Partner and collaborate with Tesla Support, Parts, Sales and Delivery to ensure the customer experience is consistent
  • Ensure all health and safety regulations and procedures are adhered to, for both employees and customers
  • Take on additional responsibilities as required by the business

Job Requirements:

  • Relevant experience in a customer facing role delivering excellent service, preferably from a technical or automotive environment
  • Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to detail
  • Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
  • Ability to excel in a team-based environment and achieve common goals
  • Excellent problem-solving skills, and strong ability to take initiative and be proactive
  • Possess an understanding of automotive techniques related to repair and servicing of vehicles
  • Digitally savvy – ability to adopt and adapt quickly to new technology and systems
  • Good knowledge of MS Office
  • Able to communicate, read, and write effectively in the English language, and other local languages if required
  • Must have and continue to maintain a valid driving license and safe driving record

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