Tesla
Service Advisor Jobs In Dubai 2022 | Tesla
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Hiring Organization | Tesla |
Job Location | Dubai, United Arab Emirates |
Date Posted | Sep/13/2022 |
Base Salary | AED |
Employment Type | Full Time |
Valid Until | N/A |
Service Advisor Jobs In Dubai 2022 | Tesla
List Of Vacant Positions (Newly Updated)
JOB TITLE | LOCATION |
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Service Advisor | Dubai, United Arab Emirates |
Job Responsibilities:
- Provide the highest level of customer service throughout ownership experience across physical and digital platforms
- Confidently communicate with customers as a Tesla ambassador through digital channels, phone and face-to-face to provide scheduling/status updates, product education, Tesla App education and answer any questions using customer friendly language
- Prepare customer appointments both digitally and physically in the Service Centre, ready for the customer to seamlessly drop-off their car through a touchless service
- Engage walk-in customers promptly, personally and with the goal of understanding their needs
- Develop a good understanding of Tesla’s products and service operations including HV battery, range, 12V systems, charging, Drivers Assistance System (DAS), firmware, chassis and troubleshooting
- Adopt new digital tools with ease and adapt quickly to new process changes
- Pull vehicle logs and submit for remote diagnosis and repair, accurately recording repair orders, interactions and data into our systems, finalizing invoicing and payment
- Partner closely with the workshop to guarantee we service our customers’ cars efficiently and seamlessly
- Advise and educate your customer on Tesla warranty policies
- Take on minor escalations, resolve and defuse difficult conversations across all communication channels
- Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets
- Prepare alternative transport for customers where appropriate, arranging loaner vehicles in advance of a scheduled service appointment
- Partner and collaborate with Tesla Support, Parts, Sales and Delivery to ensure the customer experience is consistent
- Ensure all health and safety regulations and procedures are adhered to, for both employees and customers
- Take on additional responsibilities as required by the business
Job Requirements:
- Relevant experience in a customer facing role delivering excellent service, preferably from a technical or automotive environment
- Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to detail
- Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
- Ability to excel in a team-based environment and achieve common goals
- Excellent problem-solving skills, and strong ability to take initiative and be proactive
- Possess an understanding of automotive techniques related to repair and servicing of vehicles
- Digitally savvy – ability to adopt and adapt quickly to new technology and systems
- Good knowledge of MS Office
- Able to communicate, read, and write effectively in the English language, and other local languages if required
- Must have and continue to maintain a valid driving license and safe driving record