Oneroad Group

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Service Advisor Jobs in Dubai | Oneroad Group Careers

Oneroad Group

JOB TITLE	LOCATION
Service Advisor	Dubai, United Arab Emirates

· Greet customers, prepare estimates, and schedule appointments.

· Analyzed the work orders and discuss work with supervisors.

· Prepare invoices.

· Perform vehicle diagnostics.

· Handle customer calls and respond to email inquiries.

· Record customer vehicle service issues in company database.

· Resolve customer complaints and minor customer service issues.

· Perform customer follow-up contact to ensure customer satisfaction.

· Schedule vehicle service appointments.

· Welcome customers and make general assessments of vehicle issues.

· Work to ensure customer satisfaction and handle customer issues.

· Promote the service facilities to increase repeat business.

· Perform after sales follow ups and develop strong relationships.

· Guide employees in handling difficult and complex problems and in resolving escalate complaints and disputes.

· Dealership Service Advisor experience required

· Proficient at an assortment of customer service tasks

· Able to narrow scope of vehicle issues based on customer descriptions

· Skilled at articulating customer issues with auto staff

· Adept at handling customer complaints in a professional, efficient manner

· Extensive knowledge of common auto terminology

· Ability to work in fast-paced environments