Service Desk Agent Jobs In Dubai UAE | Halian

Service Desk Agent Jobs In Dubai UAE | Halian

For More Top Organization Jobs Click

Our partner is looking for a Service Desk Agent working on their prestigious projects for a long term contract in the UAE.

Responsibilities:

• This role will provide day-to-day Service Desk technical support for educational institutions across the UAE.
• You will be the first point of contact for initial technical investigation of end user hardware and application issues for desktop, laptop, peripherals, telecoms and network systems.
• Any issues that cannot be resolved need to be escalated to the appropriate next level, either onsite/backline or third-party vendor.
• You will retain ownership of the issue through the entire lifecycle and manage and coordinate all activities whilst maintaining regular end user communication until there is confirmation from the user that the issue has been resolved.
• End-to-end ownership of the incident/service request lifecycle
• Communicate effectively with end-users to discuss service requests & / or incident resolution
• Log, track, manage and close End User, Infrastructure, Network and Application support requests using an ITSM tool

Requirements:

• BSc. degree in a technical field related to Information Technology
• Minimum of 3 years relevant IT experience incl. but not limited to:
• Basic understanding of networks
• MS Office Products
• Microsoft Windows
• Minimum of 3 years in customer service desk and / or call center
• Fluent in Arabic (native language) and English
• Suitably trained and qualified