Service Desk Analyst Jobs In London, England, United Kingdom | Gerald Eve
Gerald Eve
Service Desk Analyst Jobs In London, England, United Kingdom | Gerald Eve
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| Hiring Organization | Gerald Eve |
| Job Location | London, England, United Kingdom |
| Date Posted | Aug/23/2022 |
| Base Salary | £ |
| Employment Type | Full Time |
| Valid Until | N/A |
Service Desk Analyst Jobs In London, England, United Kingdom | Gerald Eve
List Of Vacant Positions (Newly Updated)
| JOB TITLE | LOCATION |
|---|---|
| Service Desk Analyst | London, England, United Kingdom |
Job Responsibilities:
• Monitor incoming help requests from end users via both telephone and e-mail and respond in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue on helpdesk system.
• Prioritise and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Provide 1st line support – troubleshooting of IT related problems from in-house software to hardware, such as iPhones, laptops, tablets and printers.
• Hardware setup through Microsoft intune.
• Troubleshoot basic network connectivity issues and home user connectivity issues, such as ADSL broadband issues.
• Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Test fixes to ensure problem has been adequately resolved.
• Perform post-resolution follow-ups to help requests.
• Evaluate documented resolutions and analyse trends for ways to prevent future problems.
• Develop help sheets and frequently asked questions lists for end users
Job Requirements:
• Experience working in an IT Support environment
• Enthusiasm for further developing a career in IT
• Excellent communication skills and telephone manner
• Excellent organisational skills
• Knowledge of Microsoft-based operating systems
• Takes pride in providing excellent customer service
• Ability to absorb and retain information quickly
• Ability to present ideas in user-friendly language
• Experience of working in a team-oriented, collaborative environment
Perks & Benefits:
When considering job perks and benefits, there are several common categories that many companies offer to attract and retain employees. Here’s a comprehensive list:
Health and Wellness
- Health Insurance: Medical, dental, and vision coverage.
- Mental Health Support: Access to counseling services, mental health days.
- Fitness Programs: Gym memberships, onsite fitness centers, or wellness programs.
- Health Screenings: Regular health check-ups and screenings.
- Ergonomic Support: Ergonomic workstations and equipment.
Financial Benefits
- Retirement Plans: 401(k) plans, pensions, or other retirement savings options with company matching.
- Bonuses: Performance-based bonuses, signing bonuses.
- Stock Options/Equity: Company shares or stock options.
- Tuition Reimbursement: Financial support for further education or certifications.
- Financial Planning Services: Access to financial advisors.
Work-Life Balance
- Paid Time Off (PTO): Vacation days, personal days, and holidays.
- Parental Leave: Maternity, paternity, and adoption leave.
- Flexible Working Hours: Flex time or flexible work schedules.
- Remote Work Options: Opportunities to work from home or remotely.
- Sabbatical: Extended leave for personal growth or study.
Career Development
- Training and Development: Workshops, courses, and training programs.
- Mentorship Programs: Pairing with more experienced colleagues for guidance.
- Career Pathing: Clear advancement opportunities and career path planning.
- Professional Memberships: Subscriptions to industry journals or memberships in professional organizations.
- Conference Attendance: Opportunities to attend industry conferences and events.
Office Perks
- Free Meals and Snacks: Complimentary breakfast, lunch, or snacks.
- Recreational Activities: Game rooms, nap rooms, or social spaces.
- Office Events: Team-building activities, parties, and outings.
- Onsite Services: Dry cleaning, car washes, or massage therapy.
- Pet-Friendly Office: Allowing pets in the workplace.
Additional Benefits
- Employee Discounts: Discounts on company products or services.
- Commuter Benefits: Subsidized transportation or parking.
- Volunteer Time Off: Paid time off for volunteering and community service.
- Diversity and Inclusion Programs: Initiatives to support a diverse and inclusive workplace.
- Relocation Assistance: Financial and logistical support for relocating employees.
Unique Perks
- Childcare Support: Onsite childcare or childcare subsidies.
- Loan Repayment Assistance: Help with student loan repayment.
- Tech Allowances: Stipends for home office equipment or personal tech.
- Travel Opportunities: Opportunities to travel for work or leisure.
- Wellness Retreats: Organized retreats focused on employee wellness.
These perks and benefits can significantly enhance job satisfaction and employee retention, contributing to a positive work environment and a motivated workforce.
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Disclaimer
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