Service Desk Analyst Jobs In Saudi Arabia | Wipro

Service Desk Analyst Jobs In Saudi Arabia | Wipro

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Service Desk Analyst Jobs In Saudi Arabia | Wipro

List Of Vacant Positions (Newly Updated)

Responsibilities:

• Respond to queries from all calls, portal, emails, chats fromthe client
• Become familiar with each client and their respectiveapplications/ processes
• Learn fundamental operations of commonly-used software, hardwareand other equipment
• Follow standard service desk operating procedures by accuratelylogging all service desk tickets using the defined tracking software
• Ensure that the scorecard is maintained as per SoW with respectto TAT, SLA & hits
• Manage all queries or escalate if not resolve as per the definedhelpdesk policies and framework

Requirements:

• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback, suggestions, escalations by customers tothe appropriate internal team
• Identify and suggest improvements on processes, procedures etc.