Service Quality Officer (Armenian Speaking) Jobs in Sharjah

Air Arabia

Service Quality Officer (Armenian Speaking) Jobs in Sharjah

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Hiring OrganizationAir Arabia
Job LocationSharjah, United Arab Emirates
Date PostedJul/22/2022
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

Service Quality Officer (Armenian Speaking) Jobs in Sharjah

air arabia careers 2 e1653989476847

List Of Vacant Positions (Newly Updated)

JOB TITLELOCATION
Service Quality OfficerSharjah, United Arab Emirates

Job Responsibilities:

  • Contributes in developing, implementing, and enforcing the Service Quality Assurance Manual that covers policies and operating procedures for the Contact Center activities.
  • Provides assistance in suggesting, introducing and supervising enhancements to the Quality Assurance processes and procedures to achieve high quality in productivity that leads to enhancing customers’ experience and increasing sales.
  • Supports the Supervisor in guiding, supporting and monitoring the contact center Inbound/Outbound teams’ performance in line with adopted quality standards ensuring policies and procedures are met and adhered to.
  • Assists in Identifying areas for improvement; recommends development plans and training courses to the management and HR.

Job Requirements:

  • Bachelor degree in Management/ Administration or equivalent.
  • Quality Assurance/ISO Lead Assessor certificate is a plus.
  • Capable of using technology systems and tools; proficient in Microsoft Office.
  • Fluent in Armenian & English or Armenian & Arabic Language;
  • 2+ years of related working experience in similar role in service quality/ quality assurance in any service industry,

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