Air Arabia
Service Quality Officer (Armenian Speaking) Jobs in Sharjah
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Hiring Organization | Air Arabia |
Job Location | Sharjah, United Arab Emirates |
Date Posted | Jul/22/2022 |
Base Salary | AED |
Employment Type | Full Time |
Valid Until | N/A |
Service Quality Officer (Armenian Speaking) Jobs in Sharjah
List Of Vacant Positions (Newly Updated)
JOB TITLE | LOCATION |
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Service Quality Officer | Sharjah, United Arab Emirates |
Job Responsibilities:
- Contributes in developing, implementing, and enforcing the Service Quality Assurance Manual that covers policies and operating procedures for the Contact Center activities.
- Provides assistance in suggesting, introducing and supervising enhancements to the Quality Assurance processes and procedures to achieve high quality in productivity that leads to enhancing customers’ experience and increasing sales.
- Supports the Supervisor in guiding, supporting and monitoring the contact center Inbound/Outbound teams’ performance in line with adopted quality standards ensuring policies and procedures are met and adhered to.
- Assists in Identifying areas for improvement; recommends development plans and training courses to the management and HR.
Job Requirements:
- Bachelor degree in Management/ Administration or equivalent.
- Quality Assurance/ISO Lead Assessor certificate is a plus.
- Capable of using technology systems and tools; proficient in Microsoft Office.
- Fluent in Armenian & English or Armenian & Arabic Language;
- 2+ years of related working experience in similar role in service quality/ quality assurance in any service industry,