Officer
Service Quality Officer – Contact Center Jobs in Sharjah AE Full Time
Service Quality Officer – Contact Center Jobs in Sharjah AE
Vacancies are announced in the Air Arabia Career Jobs Portal today for their Branches and Head Offices, All the available details of this announced vacancy have been provided in this Job Listing presented by Hiring If you want to pursue your career in Air Arabia , then this would be a Great Opportunity for you to build your Career. Candidates are requested to send their updated CV/ Resume in Word/ PDF file only. Best of luck!
Service Quality Officer – Contact Center Jobs in Sharjah AE
| Hiring Organization | Air Arabia |
| Job Location | Sharjah, United Arab Emirates |
| Date Posted | May/07/2022 |
| Base Salary | AED |
| Employment Type | Full Time |
| Valid Until | N/A |
Service Quality Officer – Contact Center Jobs in Sharjah AE
List Of Vacant Positions (Newly Updated)
| JOB TITLE | LOCATION | |
|---|---|---|
|
Service Quality Officer |
Sharjah, United Arab Emirates |
Job Requirements:
- Bachelor degree in Management/ Administration or equivalent.
- Quality Assurance/ISO Lead Assessor certificate is a plus.
- Capable of using technology systems and tools; proficient in Microsoft Office.
- Fluent in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only)
Job Responsibilities:
- Assists in conducting market researches, benchmark, calibration sessions and surveys to identify/implement trends and best practices in service quality management; sets the quality standards based on best practices and business needs to enhance the process flow and working environment.
- Contributes in developing, implementing, and enforcing the Service Quality Assurance Manual that covers policies and operating procedures for the Contact Center activities.
- Provides assistance in suggesting, introducing and supervising enhancements to the Quality Assurance processes and procedures to achieve high quality in productivity that leads to enhancing customers’ experience and increasing sales.
- Supports the Supervisor in guiding, supporting and monitoring the contact center Inbound/Outbound teams’ performance in line with adopted quality standards ensuring policies and procedures are met and adhered to.
How do Apply for Four Seasons Careers?
Applicants trying to apply for Air Arabia can simply submit their resume through clicking the button “Submit Your CV Online.” For online submission, you will need to create a profile using your biodata. After logging in the account, you will find a job application on the Air Arabia Forms should be filled with information from your documents and degrees. A detailed resume will be beneficial for the hiring team because it will make them see that you are the best for this post. As a reference, you can attach a cover letter, as it will give an insight into your character and skills to the employer. Interviews will be conducted after the completion of the screening process. Selected individuals will hear back from the authority within a week or two via the email address or phone number available in the form. Best of luck!
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