BigData Technology Solutions
Support Consultant Jobs In Dubai | BigData Technology Solutions
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• Provide administration, operations and maintenance, and monitoring support for Software AG products ARIS, ARIS PPM, Alfabet and Mashzone.
• Monitor the application regularly for any abnormalities and reporting to relevant stakeholders proactively to take corrective actions.
• Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve application issues.
• Taking ownership of customer issues reported and seeing problems through to resolution.
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports.
• Document technical knowledge in the form of notes and manuals
• Following standard procedures for proper escalation of unresolved issues to the appropriate stakeholders.
Maintain jovial relationships with clients
• Minimum of 5+ years development experience
• Bachelors degree in applicable area
• Demonstrated experience in all support activities for Software AG Alfabet, ARIS, ARIS PPM, Mashzone and APAMA
• Demonstrated experience on Administration of Software AG products Alfabet, ARIS, ARIS PPM, Mashzone and APAMA
• Basics of database knowledge
To apply for this job please visit informer.pk.