Wipro
System Engineer Jobs In Dubai | Wipro
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Hiring Organization | Wipro |
Job Location | Dubai, United Arab Emirates |
Date Posted | Nov/11/2022 |
Base Salary | AED |
Employment Type | Full Time |
Valid Until | N/A |
System Engineer Jobs In Dubai | Wipro
List Of Vacant Positions (Newly Updated)
JOB TITLE | LOCATION |
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System Engineer Jobs | Dubai, United Arab Emirates |
Responsibilities:
- Excellent communication skills,
- Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
- Answer incoming calls and respond to customer’s emails intimely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources andOffer Solution to customers.
- Research, identify, and resolve customer complaints usingapplicable software.
- Route calls and tickets to appropriate resources and Domains whocan best support he user,
- Document all call information according to standard operatingprocedures.
- Recognize, document, and alert the management team of trends incustomer calls.
- Create SOPs for new Issues and resolution given.
- Complete call logs and reports.
Requirements:
- BS/MS degree in Computer Science, Engineering or a related subject.
- Proven working experience in installing, configuring and troubleshooting UNIX /Linux based environments.
- Solid experience in the administration and performance tuning of application stacks (e.g.,Tomcat, JBoss, Apache, Ruby, NGINX)