System Engineer Jobs In Dubai | Wipro

Wipro

System Engineer Jobs In Dubai | Wipro

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Hiring OrganizationWipro
Job LocationDubai, United Arab Emirates
Date PostedNov/11/2022
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

System Engineer Jobs In Dubai | Wipro

download 2022 11 11T093103.720

List Of Vacant Positions (Newly Updated)

JOB TITLELOCATION
System Engineer JobsDubai, United Arab Emirates

Responsibilities:

  • Excellent communication skills,
  • Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
  • Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
  • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
  • Answer incoming calls and respond to customer’s emails intimely manner.
  • Manage and resolve customer complaints.
  • Identify and escalate issues to supervisors as and when needed.
  • Provide product and service information to customers.
  • Research required information using available resources andOffer Solution to customers.
  • Research, identify, and resolve customer complaints usingapplicable software.
  • Route calls and tickets to appropriate resources and Domains whocan best support he user,
  • Document all call information according to standard operatingprocedures.
  • Recognize, document, and alert the management team of trends incustomer calls.
  • Create SOPs for new Issues and resolution given.
  • Complete call logs and reports.

Requirements:

  • BS/MS degree in Computer Science, Engineering or a related subject.
  • Proven working experience in installing, configuring and troubleshooting UNIX /Linux based environments.
  • Solid experience in the administration and performance tuning of application stacks (e.g.,Tomcat, JBoss, Apache, Ruby, NGINX)

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