Team Leader – Contact Center Jobs In Dubai 2022 | Concentrix

Concentrix

Team Leader – Contact Center Jobs In Dubai 2022 | Concentrix

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Hiring OrganizationConcentrix
Job LocationDubai, United Arab Emirates
Date PostedSep/14/2022
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

Team Leader – Contact Center Jobs In Dubai 2022 | Concentrix

List Of Vacant Positions (Newly Updated)

JOB TITLELOCATION
Team Leader – Contact CenterDubai, United Arab Emirates

Job Responsibilities:

  • Effectively managing Emails, paperwork, leave requests, planning, scheduling meetings, taking minutes, monitoring performance, reporting and many other organizational tasks.
  • Actively involved on client calls and ensuring that updates are timely communicated to the team.
  • Working with colleagues to effectively run the Contact Centre operation.
  • Interviewing and hiring of appropriate candidates, as needed.
  • Preparing reports and analyze data to self-understand and assist in management decisions.

Job Requirements:

  • Providing supervision and motivation of staff to foster competitive performance.
  • Ensuring efficient and productive handling of inbound call volumes.
  • Ensuring that staff has the necessary information, knowledge, and training to efficiently perform all job responsibilities.
  • Maintaining knowledge of all programs/projects the inbound unit supports.
  • Assisting staff with questions pertaining to the products and services offered by the client.
  • Receiving and responding promptly and accurately to all customer inquiries and complaints via telephone that have escalated to the supervisory level.
  • Institute creative & innovative Rewards & Recognition activities for enhancing team performance and motivation.
  • Fostering career advancement of the team members within the project or lateral movement.

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