Concentrix
Team Leader – Contact Center Jobs In Dubai 2022 | Concentrix
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Hiring Organization | Concentrix |
Job Location | Dubai, United Arab Emirates |
Date Posted | Sep/14/2022 |
Base Salary | AED |
Employment Type | Full Time |
Valid Until | N/A |
Team Leader – Contact Center Jobs In Dubai 2022 | Concentrix
List Of Vacant Positions (Newly Updated)
JOB TITLE | LOCATION |
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Team Leader – Contact Center | Dubai, United Arab Emirates |
Job Responsibilities:
- Effectively managing Emails, paperwork, leave requests, planning, scheduling meetings, taking minutes, monitoring performance, reporting and many other organizational tasks.
- Actively involved on client calls and ensuring that updates are timely communicated to the team.
- Working with colleagues to effectively run the Contact Centre operation.
- Interviewing and hiring of appropriate candidates, as needed.
- Preparing reports and analyze data to self-understand and assist in management decisions.
Job Requirements:
- Providing supervision and motivation of staff to foster competitive performance.
- Ensuring efficient and productive handling of inbound call volumes.
- Ensuring that staff has the necessary information, knowledge, and training to efficiently perform all job responsibilities.
- Maintaining knowledge of all programs/projects the inbound unit supports.
- Assisting staff with questions pertaining to the products and services offered by the client.
- Receiving and responding promptly and accurately to all customer inquiries and complaints via telephone that have escalated to the supervisory level.
- Institute creative & innovative Rewards & Recognition activities for enhancing team performance and motivation.
- Fostering career advancement of the team members within the project or lateral movement.