Team Leader Jobs In Dubai 2023 | DHL

Team Leader Jobs In Dubai 2023 | DHL

Key Responsibilities

• Monitoring/ updating trackers and reports, which provide visibility to customer for shipments, claims and trends.
• Ensure assigned tasks (All Inbound/ outbound modes) are performed as per customer expectations and in line with agreed KPIs.
• Ensure monthly MBR is conducted with customer and all reports are ready for presentation.
• Conduct daily PD Session with team to address achievements and concerns.
• Understand rate cards for assigned customers and ensure billing is aligned accordingly.
• Preparing and submitting monthly invoices for the customer to finance team. Update Job Estimates in Oracle PaaS system.
• Prioritize escalated matters and apply the right tools to ensure proper corrective actions and preventive actions are taken.
• Provide effective administrative and decision-making assistance towards the daily activities of the Contract Logistics Department.
• Drive appreciation approach within team by using effective tools e.g., EAT (Employee Appreciation Tracker) and Thank You Cards. Errors to be recorded in EET (Employee Error Tracker) along with corrective and preventive actions.
• Ensure coordinators provide excellent Customer Service to the customers allocated to them.
• Ensure coordinators fully understand the customer requirements and how to handle customer requests providing the best for the company as well as the customer.
• Ensure coordinators fully understand the customer expectations and work extensively with them to ensure the best achievable performance.
• First point of escalation for customer in case of urgency or delay.
• Ensure to setup absentee/ leave backup system in order to attend customer queries without delay.
• Constant reviewing of the department processes and initiates any improvement plan to reduce timelines, increase productivity, reduce wastage and eventually achieve a high level of customer’s satisfaction.
• Ensure customers SOP’s and SWI’s are in place, updated on timely manner and teams are aware of it.
• Ensure data is available for customer business reviews in terms of performance measurement, root cause analysis and volume trends.

Qualifications

• Import/ Export Customs Documentation Knowledge.
• Good Time Management.
• Good People Management.
• Self- motivated, Innovative, Organized, Honest and has Initiative.
• Good Communication/ Negotiation and Presentation Skills.
• Well versed with MS Office and WMS
• Min 2-year experience in freight forwarding, supply chain, warehousing or distribution operations