The Emirates Group
Technical Engineer – Voice/Telephony Jobs in Dubai
1- Technical Engineer – Voice/Telephony
Job: Full Time
Location: Dubai, UAE
Description:
Responsible for Technology Implementation and Operational Support of the relevant technology area for production & development, including configuration, testing, implementation and support.
Job Responsibilities:
- Ensure that assigned incidents are resolved within the agreed Service Levels and where applicable, workarounds are provided to minimise business impact.
- Provide technical consultancy and guidance to teams dealing within the technology area, and act as a technical member in project teams, delivering the work packages assigned.
- Identify areas of improvement within the relevant technology area, and assist the implementation of appropriate service improvement programmes, which are initiated to improve service level, as by increasing capacity, availability, and IT Service Continuity.
Job Requirements:
- Degree in Computer Science or other degrees in a subject relevant to IT
- Experience working with Contact Centre Technologies and IVR Configuration
- Information Technology. Network 5+ years
To apply for this job please visit www.emiratesgroupcareers.com.