Technical Support Specialist Job in Quebec City, QC | BD
BD
Technical Support Specialist Job in Quebec City, QC | BD
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| Hiring Organization | BD |
| Job Location | Quebec City, QC |
| Date Posted | Jun/13/2022 |
| Base Salary | CND |
| Employment Type | Full Time |
| Valid Until | N/A |
Technical Support Specialist Job in Quebec City, QC | BD
List Of Vacant Positions (Newly Updated)
| JOB TITLE | LOCATION | |
|---|---|---|
| Technical Support Specialist | Quebec City, QC |
Job Responsibilities:
- As the Technical Support Specialist,
- you will be providing Technical Support to internal and external customers by solving complex software issues,
- dispatching field service for hardware issues and answering usage questions regarding proprietary software and hardware.
- Your role is vital in managing, resolving, and facilitating resolution for BD Pyxis dispensing platforms.
- This is a remote base Canada position, with preferred locations: Quebec, Nova Scotia,
- Ontario and/or Newfoundland.
- There will be a 90-day training period from Monday to Friday from 8h00 to 17h00.
- Upon completion of the training period, the role will work 5 days a week between Monday and Sunday,
- 8 hours a day between the hours of 6h00 and 18h00.
Job Requirements:
- The ideal candidate is a college graduate with a Computer Science degree or equivalent experience.
- Pharmacy or nursing experience a plus.
- Preferred Certifications: CCNA, CCNP, A+, MCTS, MCSE
- MS SQL Server (SQL 2008/2012) 3+ years
- Should be able to write advanced queries (i.e. Select and Join statements) and analyze SQL data within complex database structures.
- SSIS (SQL Job) exposure/experience
- MS SQL Reporting Services.
- MS OS knowledge (3+ Years)
- Windows Server 2008/2012
- Windows 7 and Windows 10
- Microsoft IIS and Web Applications
- Ability to use and interpret results from troubleshooting tools (2+ years), including but not limited to:
- Application logs
- OS event logs
- Performance Monitor
- Performance Counters
- Task Manager
- Active Directory with a basic understanding of Group Policies and Security Permissions (1+ years)
- Networking topology and troubleshooting (2+ years)
- Understanding XML (1+ years)
- VMware experience or exposure (1+ years)
- Fluency in English required (verbal, read, write).
- Excellent written and verbal communication skills, and ability to clearly articulate solutions to complex technical problems.
- Excellent time management skills with the ability to manage multiple high priority issues simultaneously.
- Strong personal commitment to quality, customer service and patient safety.
- Ability to understand and communicate complex technical systems to a non-technical audience.
- Works well in a team environment.
- Demonstrable ability to maintain a professional demeanor when handling complex user issues and high stress situations.
Perks & Benefits:
When considering job perks and benefits, there are several common categories that many companies offer to attract and retain employees. Here’s a comprehensive list:
Health and Wellness
- Health Insurance: Medical, dental, and vision coverage.
- Mental Health Support: Access to counseling services, mental health days.
- Fitness Programs: Gym memberships, onsite fitness centers, or wellness programs.
- Health Screenings: Regular health check-ups and screenings.
- Ergonomic Support: Ergonomic workstations and equipment.
Financial Benefits
- Retirement Plans: 401(k) plans, pensions, or other retirement savings options with company matching.
- Bonuses: Performance-based bonuses, signing bonuses.
- Stock Options/Equity: Company shares or stock options.
- Tuition Reimbursement: Financial support for further education or certifications.
- Financial Planning Services: Access to financial advisors.
Work-Life Balance
- Paid Time Off (PTO): Vacation days, personal days, and holidays.
- Parental Leave: Maternity, paternity, and adoption leave.
- Flexible Working Hours: Flex time or flexible work schedules.
- Remote Work Options: Opportunities to work from home or remotely.
- Sabbatical: Extended leave for personal growth or study.
Career Development
- Training and Development: Workshops, courses, and training programs.
- Mentorship Programs: Pairing with more experienced colleagues for guidance.
- Career Pathing: Clear advancement opportunities and career path planning.
- Professional Memberships: Subscriptions to industry journals or memberships in professional organizations.
- Conference Attendance: Opportunities to attend industry conferences and events.
Office Perks
- Free Meals and Snacks: Complimentary breakfast, lunch, or snacks.
- Recreational Activities: Game rooms, nap rooms, or social spaces.
- Office Events: Team-building activities, parties, and outings.
- Onsite Services: Dry cleaning, car washes, or massage therapy.
- Pet-Friendly Office: Allowing pets in the workplace.
Additional Benefits
- Employee Discounts: Discounts on company products or services.
- Commuter Benefits: Subsidized transportation or parking.
- Volunteer Time Off: Paid time off for volunteering and community service.
- Diversity and Inclusion Programs: Initiatives to support a diverse and inclusive workplace.
- Relocation Assistance: Financial and logistical support for relocating employees.
Unique Perks
- Childcare Support: Onsite childcare or childcare subsidies.
- Loan Repayment Assistance: Help with student loan repayment.
- Tech Allowances: Stipends for home office equipment or personal tech.
- Travel Opportunities: Opportunities to travel for work or leisure.
- Wellness Retreats: Organized retreats focused on employee wellness.
These perks and benefits can significantly enhance job satisfaction and employee retention, contributing to a positive work environment and a motivated workforce.
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