Technical Support Specialist Jobs | ForceBrands Jobs United States
ForceBrands
Technical Support Specialist Jobs | Force Brands Jobs United States
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About The Job
TECHNICAL SUPPORT SPECIALIST
JOB OVERVIEW
The mission of the Technical Support Specialist (TSS) is to oversee the technical operations for the US team. The TSS is responsible for ensuring all machinery and equipment is operating and maintained properly acting as second-line support for our Customer Success Specialist (CSS) team which may involve troubleshooting and fixing bars in-store or leveraging third-party vendors to perform maintenance and repairs. This role will work closely with the HQ technical team to solve more difficult issues. The TSS will also be responsible for managing spare parts inventory, equipment warranty claims, and testing/launching new hardware and software updates.
MAIN RESPONSIBILITIES
- Support Customer Success team as second-line support to ensure all bars are operating properly
- Address technical support requests from customers and Customer Success team, determine the nature and severity of the issue, and escalate to the appropriate team as needed
- Complete refurbishment, repairs, and maintenance as needed
- Provide technical training and guidance to employees as needed to ensure they can effectively use and troubleshoot the company’s products and systems
- Set up and manage third-party vendor relationships for maintenance and repairs
- Manage spare parts and supplies ordering and inventory across all markets
- Manage warranty claims process in coordination with HQ and accounting team
- Coordinate with HQ for third-line support
- Testing and launching new hardware and software updates and functionality in collaboration with HQ
- Track any technical and temperature alarms
- Monitor and analyze technical support data to identify trends, inefficiencies, and areas for improvement
- Participate in the development and implementation of technical support policies, procedures, and processes to ensure the efficient and effective delivery of technical support services
PROFILE AND SKILLS
- Strong troubleshooting and problem-solving skills
- Attention to detail and organized
- Handy and curious to learn
- General knowledge of equipment and ability to execute simple repairs and preventative maintenance
- Experience onboarding and managing third-party vendors
- Experience managing supplies/parts order forecasts and inventory
- This role will require 50%+ travel in local and other markets
To apply for this job please visit ebilos.com.
Perks & Benefits:
When considering job perks and benefits, there are several common categories that many companies offer to attract and retain employees. Here’s a comprehensive list:
Health and Wellness
- Health Insurance: Medical, dental, and vision coverage.
- Mental Health Support: Access to counseling services, mental health days.
- Fitness Programs: Gym memberships, onsite fitness centers, or wellness programs.
- Health Screenings: Regular health check-ups and screenings.
- Ergonomic Support: Ergonomic workstations and equipment.
Financial Benefits
- Retirement Plans: 401(k) plans, pensions, or other retirement savings options with company matching.
- Bonuses: Performance-based bonuses, signing bonuses.
- Stock Options/Equity: Company shares or stock options.
- Tuition Reimbursement: Financial support for further education or certifications.
- Financial Planning Services: Access to financial advisors.
Work-Life Balance
- Paid Time Off (PTO): Vacation days, personal days, and holidays.
- Parental Leave: Maternity, paternity, and adoption leave.
- Flexible Working Hours: Flex time or flexible work schedules.
- Remote Work Options: Opportunities to work from home or remotely.
- Sabbatical: Extended leave for personal growth or study.
Career Development
- Training and Development: Workshops, courses, and training programs.
- Mentorship Programs: Pairing with more experienced colleagues for guidance.
- Career Pathing: Clear advancement opportunities and career path planning.
- Professional Memberships: Subscriptions to industry journals or memberships in professional organizations.
- Conference Attendance: Opportunities to attend industry conferences and events.
Office Perks
- Free Meals and Snacks: Complimentary breakfast, lunch, or snacks.
- Recreational Activities: Game rooms, nap rooms, or social spaces.
- Office Events: Team-building activities, parties, and outings.
- Onsite Services: Dry cleaning, car washes, or massage therapy.
- Pet-Friendly Office: Allowing pets in the workplace.
Additional Benefits
- Employee Discounts: Discounts on company products or services.
- Commuter Benefits: Subsidized transportation or parking.
- Volunteer Time Off: Paid time off for volunteering and community service.
- Diversity and Inclusion Programs: Initiatives to support a diverse and inclusive workplace.
- Relocation Assistance: Financial and logistical support for relocating employees.
Unique Perks
- Childcare Support: Onsite childcare or childcare subsidies.
- Loan Repayment Assistance: Help with student loan repayment.
- Tech Allowances: Stipends for home office equipment or personal tech.
- Travel Opportunities: Opportunities to travel for work or leisure.
- Wellness Retreats: Organized retreats focused on employee wellness.
These perks and benefits can significantly enhance job satisfaction and employee retention, contributing to a positive work environment and a motivated workforce.
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