Minimum 5 years of experience in variable frequency drives service/ commissioning or VFD Technical support.
Experience ABB LV drive commissioning and service should have hand on experience on ABB AC800, ACS 880, DC drives, ACX 580, ACX 480 series of drives, ACX 550, Experience in Drive PC tools such as Drive window, Drive AP, Drive debug, drive composer software, Automation Builder, PSL2 data logger analyzers.
Work directly with customers to fulfill service contracts, own end-to-end process for service contract such as connecting the data gateways, supporting customer on urgent basis and generating periodical reports and recommendations to customer.
24/7 Phone and email support to customers via local tech support phone and support email.
Support global customers as part of global motion support (GMS) and technical support for customers, partners and ABB field service engineers.
Participate in customer meeting with local service sales, emergency customer site visit and customer meeting during critical issues. Implement remote condition monitoring on site as and when need.
To support in investigation and preparing RCA report in typical failure and manage all cases via SFDC case management system. Ensure back-up plans to mitigate risks for critical cases.