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Technology Support Specialist | Heriot-Watt University Jobs in Dubai

Heriot-Watt University

Technology Support Specialist | Heriot-Watt University Jobs in Dubai

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Hiring Organization Heriot-Watt University
Job Location Dubai, United Arab Emirates
Date Posted Jun/25/2022
Base Salary AED
Employment Type Full Time
Valid Until Jul/07/2022

Technology Support Specialist | Heriot-Watt University Jobs in Dubai

Heriot Watt University

List Of Vacant Positions (Newly Updated)

JOB TITLE LOCATION
Technology Support Specialist Dubai, United Arab Emirates

Job Responsibilities:

  • Install, configure, troubleshoot and repair computers, operating systems and applications related to laptops, PCs, Mac, Thin Clients/VDIs…etc. and making sure of connecting users devices to the university network (LAN /Wi-Fi) in accordance with the university’s networking policy and standards.
  • Configure VPN and remote desktop services where needed.
  • Administrate, configure, and troubleshoot university’s print management solution providing needed technical support to users connected to this service. Track the daily status of campus printers and photocopiers taking the needed actions of supplying toners and papers, contact the service provider/integrator in case of any requirement or support needed.
  • Configure and troubleshoot  systems and install/relocate devices where needed, familiar with related network configuration.

Job Requirements:

  • Educated to first degree level in IT, Computer Science or any relevant field, or equivalent practical experience in the workplace.
  • Demonstrable advanced experience in IT support services – minimum 3 years, including the mentioned duties ideally within an HE environment.
  • Demonstrable experience in supporting AV services / classroom technologies.
  • Experience of working in integrated/converged HE information service team.
  • Knowledge and experience of tracking IT assets and inventory management.

Perks & Benefits:

When considering job perks and benefits, there are several common categories that many companies offer to attract and retain employees. Here’s a comprehensive list:

Health and Wellness

  1. Health Insurance: Medical, dental, and vision coverage.
  2. Mental Health Support: Access to counseling services, mental health days.
  3. Fitness Programs: Gym memberships, onsite fitness centers, or wellness programs.
  4. Health Screenings: Regular health check-ups and screenings.
  5. Ergonomic Support: Ergonomic workstations and equipment.

Financial Benefits

  1. Retirement Plans: 401(k) plans, pensions, or other retirement savings options with company matching.
  2. Bonuses: Performance-based bonuses, signing bonuses.
  3. Stock Options/Equity: Company shares or stock options.
  4. Tuition Reimbursement: Financial support for further education or certifications.
  5. Financial Planning Services: Access to financial advisors.

Work-Life Balance

  1. Paid Time Off (PTO): Vacation days, personal days, and holidays.
  2. Parental Leave: Maternity, paternity, and adoption leave.
  3. Flexible Working Hours: Flex time or flexible work schedules.
  4. Remote Work Options: Opportunities to work from home or remotely.
  5. Sabbatical: Extended leave for personal growth or study.

Career Development

  1. Training and Development: Workshops, courses, and training programs.
  2. Mentorship Programs: Pairing with more experienced colleagues for guidance.
  3. Career Pathing: Clear advancement opportunities and career path planning.
  4. Professional Memberships: Subscriptions to industry journals or memberships in professional organizations.
  5. Conference Attendance: Opportunities to attend industry conferences and events.

Office Perks

  1. Free Meals and Snacks: Complimentary breakfast, lunch, or snacks.
  2. Recreational Activities: Game rooms, nap rooms, or social spaces.
  3. Office Events: Team-building activities, parties, and outings.
  4. Onsite Services: Dry cleaning, car washes, or massage therapy.
  5. Pet-Friendly Office: Allowing pets in the workplace.

Additional Benefits

  1. Employee Discounts: Discounts on company products or services.
  2. Commuter Benefits: Subsidized transportation or parking.
  3. Volunteer Time Off: Paid time off for volunteering and community service.
  4. Diversity and Inclusion Programs: Initiatives to support a diverse and inclusive workplace.
  5. Relocation Assistance: Financial and logistical support for relocating employees.

Unique Perks

  1. Childcare Support: Onsite childcare or childcare subsidies.
  2. Loan Repayment Assistance: Help with student loan repayment.
  3. Tech Allowances: Stipends for home office equipment or personal tech.
  4. Travel Opportunities: Opportunities to travel for work or leisure.
  5. Wellness Retreats: Organized retreats focused on employee wellness.

These perks and benefits can significantly enhance job satisfaction and employee retention, contributing to a positive work environment and a motivated workforce.

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