Hilton
Telephone Operator Intern Jobs in Dubai | Hilton
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Hiring Organization | Hilton |
Job Location | Dubai, United Arab Emirates |
Date Posted | July/20/2022 |
Base Salary | AED |
Employment Type | Full Time |
Valid Until | N/A |
Telephone Operator Intern Jobs in Dubai | Hilton
List Of Vacant Positions (Newly Updated)
JOB TITLE | LOCATION |
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Telephone Operator Intern Jobs | Dubai, United Arab Emirates |
Job Responsibilities:
- Answers calls originating from external and internal sources.
- Directs caller to appropriate extension or room.
- Verifies last name of guest for all room calls.
- Assists guests with directions or other required information.
- Directs hotel staff to assist guests, upon request.
- Communicates to callers in a clear and concise manner. Inputs/writes messages using proper grammar and spelling.
- Verifies names and telephone numbers.
- Properly handles all incoming urgent matters or emergencies for the guests and hotel.
- Works with hotel management and/or security in order to calmly direct appropriate action.
- Appropriately documents all emergencies.
- Respond to Guest queries in a timely and efficient manner
- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
- Demonstrate a high level of customer service at all times
- Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Ensure all Guest deliveries and messages are received effectively and efficiently
- Act in accordance with fire, health and safety regulations and follow the correct procedures when required
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Attend appropriate training courses, when required
- Follow and adhere to company brand standards
- Assist other departments wherever necessary and maintain good working relationships with Team Members
- Work with your Manager to identify a specific project to complete during your internship placement
Job Requirements:
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own and as part of a team
- Competent level of IT proficiency