Telephone Operator Intern Jobs in Dubai | Hilton

Hilton

Telephone Operator Intern Jobs in Dubai | Hilton

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Hiring OrganizationHilton
Job LocationDubai, United Arab Emirates
Date PostedJuly/20/2022
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

Telephone Operator Intern Jobs in Dubai | Hilton

Hilton1

 

List Of Vacant Positions (Newly Updated)

JOB TITLELOCATION
Telephone Operator Intern JobsDubai, United Arab Emirates

Job Responsibilities:

  • Answers calls originating from external and internal sources.
  • Directs caller to appropriate extension or room.
  • Verifies last name of guest for all room calls.
  • Assists guests with directions or other required information.
  • Directs hotel staff to assist guests, upon request.
  • Communicates to callers in a clear and concise manner. Inputs/writes messages using proper grammar and spelling.
  • Verifies names and telephone numbers.
  • Properly handles all incoming urgent matters or emergencies for the guests and hotel.
  • Works with hotel management and/or security in order to calmly direct appropriate action.
  • Appropriately documents all emergencies.
  • Respond to Guest queries in a timely and efficient manner
  • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
  • Demonstrate a high level of customer service at all times
  • Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Ensure all Guest deliveries and messages are received effectively and efficiently
  • Act in accordance with fire, health and safety regulations and follow the correct procedures when required
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Attend appropriate training courses, when required
  • Follow and adhere to company brand standards
  • Assist other departments wherever necessary and maintain good working relationships with Team Members
  • Work with your Manager to identify a specific project to complete during your internship placement

Job Requirements:

  • Previous experience in a customer-focused industry
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency

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